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# Help Desk Manager

- **Company:** AMS Industries, Inc.
- **Location:** Woodridge, IL, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple IOS, Apple Mac Systems, Microsoft Office, WordPress, Server Operating Systems & Platforms
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e799bc3d8722b71

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, o Bachelor's Degree in related field or equivalent work experience
o 3 to 5 years managing a help desk support team
o 5 to 10 years of experience in helpdesk and desktop support
o Working experience with Windows, MacOS, and iOS
o Strong working knowledge of networking and server environments
o Experience supporting users remotely
o WordPress experience preferred.
o Excellent written and verbal communication skills.
o Proficiency with Windows and Microsoft Office Suite (Excel, Word).
o Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns.
o Experience with helpdesk ticketing systems.
o Ability to work under pressure and in a high paced work environment.

## Description

* Managing staff to support business operations, to include scheduling of help desk coverage for operating hours as defined by Director of IT.
 * Supervise, train, and mentor IT support staff that is responsible for 5 offices across 4 states
 * Manage the prioritization of incoming help desk tickets.
 * Act as primary escalation point for high priority help desk issues
 * Develop and document Standard Operating Procedures and Key Performance Indicators by which to evaluate team performance.
 * Perform help desk support tasks as demand requires.


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