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# Help Desk Specialist/NOC Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Charlottesville, VA, United States
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Systems Engineering, BIOS, Computer-Generated Imagery, Issue Tracking Systems, IT Management, System Center Configuration Manager, Network Service, Software Engineering, Enterprise Software Applications
- **Published:** June 18, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8982094/help-desk-specialistnoc-support

## About the Role

* Active Directory (User & Account Management) experience
 * TS/SCI Clearance (Required)
 * SCCM / PXE Imaging & or BIOS Configuration experience
 * STIGs, IAVAs, System Hardening experience
 * Incident & Problem Management experience
 * Experience with Windows Enterprise Environments
 * DoD Enterprise IT Support experience

## Description

As a Tier I/II Help Desk/NOC Support Specialist you will provide support to local military intelligence enterprise systems, supporting mission-critical operations in a high-security, TS/SCI environment., * Provide Tier II end-user support for PC, server, and enterprise applications in a classified Army Intelligence environment.

 * Resolve escalated incidents from Tier I Help Desk, coordinating with Network Services, Systems Engineering, and Application Development teams to restore service and remediate root causes.
 * Perform STIG and IAVA compliance, system hardening, and vulnerability mitigation across enterprise devices.
 * Conduct computer imaging and deployment using SCCM / PXE Boot, including BIOS configuration and system readiness validation.
 * Execute Level I/II Active Directory administration, including account creation, unlocking, group assignment, and account lifecycle management.
 * Support NOSC operations, incident tracking, and problem resolution in accordance with DoD and Army standards.
 * Simulate and recreate user issues to diagnose operating system, hardware, and application failures, recommending system improvements to reduce recurring incidents.
 * Escalate complex technical problems to senior engineers while maintaining ownership through resolution.


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