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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** 215 Holding Co. - **Location:** Sioux Falls, SD, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Issue Tracking Systems, Local Area Networks, Microsoft Office, Network Architecture, SAP Sales and Distribution, Software Deployment, Wide Area Networks, Enterprise Software Applications, Software Troubleshooting, Information Technology - **Published:** June 18, 2026 - **Apply:** https://www.ffmbank.com/about/it-support-technician-sioux-falls-sd ## About the Role * Strong troubleshooting and analytical thinking skills with ability to diagnose and resolve technical issues * Excellent customer service and communication skills (both written and verbal) * Ability to manage multiple tickets and priorities in a fast-paced environment * Team-oriented mindset with willingness to collaborate and escalate when appropriate * Proactive, self-motivated, and accountable for issue resolution * Strong organizational and time management skills * Commitment to quality, accuracy, and continuous improvement * Strong personal standards of excellence, ethics and integrity, * Associate's degree in Information Technology or related field, or equivalent work experience * 2+ years of IT support experience in a help desk or technical support environment * Experience working with ticketing systems and end-user support workflows * Understanding of networking concepts (DNS, DHCP, WAN, LAN, connectivity troubleshooting) * Experience supporting Windows operating systems, Microsoft Office, and common enterprise applications ## Description The IT Support Technician serves as a technology resource responsible for supporting end users across affiliated 215 Holding Company banks in southern Minnesota, South Dakota, and Iowa. This role is primarily responsible for responding to, troubleshooting, and resolving IT-related issues submitted through the organization's ticketing system, including hardware, software, network, and access-related concerns. This position is a key member of the Network Team and collaborates closely with team members on escalations, root cause analysis, and ongoing improvements. The IT Support Technician must demonstrate strong technical troubleshooting skills, excellent customer service, and the ability to independently investigate issues and drive resolutions. In addition to support activities, this role contributes to IT projects involving infrastructure, systems, and technology enhancements., * Serve as an IT support resource by responding to and resolving tickets, calls, and inquiries through the ticketing system * Provide excellent customer service through clear communication, follow-up, and timely resolution of issues * Troubleshoot and resolve hardware, software, system, and basic network issues by performing root cause analysis and implementing appropriate solutions * Escalate complex or unresolved issues to senior team members while maintaining ownership and communication with the end user * Collaborate with team members on troubleshooting, incident resolution, and continuous improvement efforts * Install, configure, deploy, and support end-user hardware, operating systems, and enterprise applications * Perform workstation setup, reimaging, upgrades, and replacements to support the PC lifecycle * Contribute to IT projects involving network infrastructure, hardware rollouts, software deployments, and system improvements * Create, enhance, and follow processes to drive efficiency in completing work * Collaborate with internal teams, software vendors, and third-party providers for troubleshooting, upgrades, and feature enhancements * Create and maintain documentation for system configurations, processes, and operational procedures * Responsible for select Disaster Recovery procedures and tests * Other duties as requested ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)