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# Senior App Support Specialist - Multiple Positions

- **Company:** Barclays
- **Location:** Hanover, NJ, United States (Remote available)
- **Experience:** Expert
- **Salary:** $153,000.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** CA Workload Automation Ae, Monitoring of Systems, Systems Analysis, Systems Integration, Pega, Enterprise Software Applications, System Availability, Grafana, Information Technology
- **Published:** June 12, 2026
- **Apply:** https://www.juju.com/job/00000000g7r0gb

## About the Role

REQUIREMENTS: Employer will accept a Bachelor's degree or foreign equivalent in Information Technology, Engineering, Computer Science or related field and 7 years of experience in the job offered or a related occupation.

## Description

1. Provide application support for essential enterprise banking systems, including applications built on the Pega CLM and KYC frameworks, supporting system availability and compliance

with regulatory requirements in production environments.

 2. Perform systems analysis related to incident, problem, and change activities for complex application platforms, including root cause analysis and identification of preventative controls in accordance with ITIL standards.

 3. Develop, analyze, and maintain operational standards, control procedures, and service-level documentation to ensure enterprise applications comply with internal risk management

policies, banking regulations, and audit requirements.

 4. Identify, analyze, and address technology and operational risks associated with enterprise application systems by collaborating with compliance, audit, risk, and change management

teams.

 5. Analyze service level information in collaboration with third-party technology service providers and support escalation of complex technical issues affecting supported applications.

 6. Support analysis, implementation, and enhancement of enterprise application solutions, including system upgrades, platform migrations, integrations, and related technical initiatives.

 7. Provide technical analysis and guidance in resolving complex production issues, including reviewing system logs and supporting resolution approaches for high-severity incidents.

 8. Use system monitoring, scheduling, automation, and observability tools (such as AutoSys, Geneos ITRS, and Observe Platform) to analyze system behavior, identify performance

trends, and support system stability and reliability.

 9. May telecommute pursuant to company policies. [Hybrid role]


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