> Markdown version of [/jobs/ext/56390-it-helpdesk-officer](https://www.wearedevelopers.com/jobs/ext/56390-it-helpdesk-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Officer - **Company:** Harris Hill - **Location:** London, UK - **Salary:** £30,971.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Cloud Computing, System Configuration, Microsoft Dynamics CRM, Networking Hardware, Internet Services, Microsoft Office, Data Logging, Computer Equipment, Information Technology, User Accounts - **Published:** May 19, 2026 - **Apply:** https://jobs.theguardian.com/job/10107516/it-helpdesk-officer/ ## About the Role * Previous experience working within an IT support/helpdesk environment * Experience working independently and as part of an IT team * Knowledge of Office 365 administration and cloud-based systems * Experience managing user accounts and security access * Strong troubleshooting and communication skills * Excellent organisational skills and the ability to manage competing priorities * A proactive and customer-focused approach Experience with Dynamics CRM and supporting telecoms/internet service providers would be beneficial but is not essential.This role would suit someone who enjoys a varied IT support position and is confident building positive working relationships across an organisation. ## Description Ongoing temporary contract | Immediate start availableA well-established organisation is looking for an experienced and proactive IT Help Desk Officer to join their busy IT team on an ongoing temporary basis.This is a fantastic opportunity for someone with strong first and second-line support experience who enjoys solving technical issues, supporting users, and helping to maintain secure and efficient IT systems across a multi-site environment.Key responsibilities: * Logging and resolving IT support requests within agreed SLAs and KPIs * Installing, configuring and maintaining hardware, software, printers and network devices * Supporting Office 365 administration, Active Directory account management and access permissions * Troubleshooting hardware, software and connectivity issues * Assisting with desktop/laptop rollouts, upgrades and scheduled maintenance * Maintaining asset registers and equipment records * Supporting network, wireless and server-related tasks * Liaising with third-party suppliers to ensure continuity of IT services * Supporting IT projects, system improvements and process development * Delivering IT inductions and guidance to staff ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)