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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior 1st Line Support Admin - **Company:** Influential Software - **Location:** Maidstone, UK - **Experience:** Starter - **Salary:** £24,785.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, CompTIA Network+, Databases, System Configuration, Continuous Integration, DevOps, Local Area Networks, Microsoft Office, Microsoft Software, Commercial Software, Microsoft SharePoint, Wide Area Networks, Computer Network Technologies, Firewalls (Computer Science) - **Published:** May 23, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1382aa955e4b4ae8 ## About the Role Do you have experience in Windows?, * Experience dealing with customer queries. * Excellent analytical and problem-solving skills. * Proficiency with case management databases and tools. * Phone and remote support experience. * Substantial experience of MS Windows and Office, both previous and current versions. * Detailed understanding of networking and firewall setup and operation. * Microsoft certifications highly desirable. * CompTIA Network+ and Security+ certification desirable. * Azure Fundamentals (AZ-900) certification desirable, or demonstrable self-study towards it. * Experience supporting business customers within an MSP environment is an advantage., * Interest in cloud platforms, particularly Microsoft Azure, with a drive to build knowledge independently. * An awareness of or curiosity about DevOps practices and cloud infrastructure is a bonus. * Familiarity with Agile delivery, ceremonies, and concepts. * Background in commercial software delivery or similar services. ## Description We are currently looking for a 1st Line Support Admin to work as part of a dedicated Support Team. This is an excellent opportunity for an individual with initial experience who wishes to advance their career while learning about new approaches, with talented colleagues that will support your development and growth. We welcome applications from those who may not yet have extensive experience but who demonstrate genuine enthusiasm for technology and a strong desire to learn. You will be given real opportunities to develop your skills across Microsoft technologies, cloud platforms, and DevOps practices as part of a supportive team environment. In this role you will be responsible for analysing and solving technical issues, adhering to company IT standards, and participating fully in the Incident management lifecycle. You will work closely with clients, internal teams and third party vendors to ensure that problems are resolved. The role is based full-time at our offices in Maidstone, Kent., * Providing day-to-day technical support and consultancy to clients. * Building, configuring and installing relevant software. * Basic troubleshooting of network technology including LANs and WANs, firewalls and switches. * Resolve incoming internal or external business and end-user problems via telephone and remote support. * Respond to service, product and technical questions based on customer entitlement. * Proactively assist customers to avoid or reduce problem occurrence. * Engage team members for support as required to ensure SLA demands are met. * Azure, Exchange, and Server (hosted and on-premises): installation, upgrades, support and maintenance. * Office 365 including SharePoint and OneDrive implementation and support. * Develop an awareness of DevOps practices including CI/CD and cloud environment management. * Investigation of internet issues and failures, and installation of equipment. * Creation and updating of site documentation and support requests. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)