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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support & Systems Assistant - **Company:** SHW - **Location:** Croydon, UK - **Salary:** £25,000.0 - £28,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, Cloud Platform System, Microsoft Power Automate - **Published:** May 23, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d46af3cc35cf602c ## About the Role Do you have experience in Customer service?, * Keen to learn and develop a career in Technology * Comfortable working across a wide range of tasks, from user support to projects * Proactive in helping others and improving how things are done * Organised and willing to take ownership of tasks * Interested in both technology and how people use it, * Strong communication and interpersonal skills with the ability to communicate confidently and patiently over the phone and in person, differentiating your approach based on knowledge level of technology * Confidentiality around sensitive information and data * Interest in Technology and willingness to learn * Basic familiarity with Microsoft 365 (or similar) * Ability to prioritise and manage tasks * Attention to detail around following and creating instructions * Positive, proactive attitude, always looking for additional ways to support the team * Flexibility to travel between sites across London and the South East, ensuring regular office visits Desirable: * Exposure to Technology Support, either through work, study, or personal interest * Awareness of cloud systems (e.g. Microsoft 365, Azure) * Interest in automation (Power Automate, etc.) * Understanding of basic Technology security principles ## Description We are currently recruiting for a Technology Support & Systems Assistant to provide proactive, user-focused support while assisting with systems, projects, and day-to-day operations to enable staff to work efficiently and confidently., User Support & Engagement * Provide responsive and approachable Technology Support across all offices, resolving issues and guiding users to make effective use of technology * Proactively identify recurring issues or training gaps and suggest improvements * Effectively handle the starter / leaver processes, with a strong emphasis on security, hardware configuration (laptops and mobiles), along with relevant system and application access. Team & Operational Support * Support the smooth running of Technology operations, including ticket management, asset tracking, and system administration * Take ownership of a variety of administrative tasks to support the wider Technology team and improve efficiency. Systems & Continuous Improvement * Assist in maintaining and improving Microsoft 365, devices, and core systems * Contribute ideas and small improvements that enhance productivity across the business Projects & Development * Support delivery of Technology and business projects, gaining exposure to new technologies and ways of working * Assist in testing, documentation, and rollout of new solutions Training & User Enablement * Provide informal training and onboarding support to users of varying technical ability * Help build knowledge articles and simple guidance for staff Collaboration & Communication * Work closely with colleagues across the business and external suppliers to resolve issues and deliver solutions * Communicate clearly and professionally, adapting style to different audience * Regularly visit offices throughout the SHW network ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)