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# Technical Analyst

- **Company:** HCA Healthcare Inc.
- **Location:** Coppell, TX, United States
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, Information Systems, Databases, Microsoft Software, Information Technology
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=11882a9f3092d707

## About the Role

Do you have experience in Customer support?, * Bachelor's degree in information systems or healthcare related field is preferred

EXPERIENCE

Must have one year IT experience

 * CERTIFICATE/LICENSE
 * Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
 * Valid state drivers license and proof of auto insurance, if applicable

## Description

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

 * Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
 * Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
 * Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
 * Logs and tracks problems; reviews problem tracking databases
 * Performs facility-based moves, adds, and changes (MACs), as needed
 * Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
 * Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
 * Aids and trains users on division and facility technology
 * Performs preventative maintenance
 * Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
 * Effectively works with customers, Service Desk and Technical Services personnel
 * Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance


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