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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Technician I - **Company:** WIN IT SERVICES, LLC - **Location:** Eau Claire, WI, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Backup Devices, Computer Literacy, Domain Name System (DNS), Email Management, File System Permissions, Issue Tracking Systems, Server Administration, Software Engineering, Virtual Local Area Networks, Software Troubleshooting, Computer Equipment, Information Technology, Patch Management - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e5ecd586d6fc1fa0 ## About the Role Do you have experience in Patch management?, Do you have a Associate's degree?, You will participate as a member of a technical product team, designed to optimize flexibility, creativity and productivity. This position requires a highly motivated team player who enjoys learning and being part of a forward thinking and client service-oriented culture., Interpersonal Communications - Provide clear written and verbal communication skills to ensure accurate and consistent communications to both customers and colleagues. Ability to accurately interpret communications, listening to understand. Problem Management - The ability to resolve incidents and problems, and to prevent reoccurrence. Keep critical issues in context to understand what is happening and prioritize work to solve problems in a timely fashion. Meeting Standards - Commitment to following and meeting standards set by the organization. Understanding of the requirements established and commitment to work a task to completion. Perseverance - Reliable and committed. Does not shirk personal responsibility and can be counted on in adverse situations. Stays the course and remains motivated to accomplish goals when times are tough. Compassionate Listening - Attentively listening to what is said. Be open to hearing others input without bias and clarify for understanding. Able to step back and regulate one's emotions and reactions in the face of adversity to achieve goals., An Associate degree in Telecommunications, Engineering, Computer Science or minimum 1 year of IT support experience., Most work performed indoors. Physical activity consists of normal office work and occasional lifting up to 30 pounds. Utilization of basic office machines and computer equipment. Regular travel is not anticipated, however occasional local and regional travel may be necessary to complete a job task or assignment. ## Description As a Support Technician I you serve a key role within the IT Services Department. Your ideas, input and constructive recommendations will be highly valued. Your responsibilities will include delivering exceptional customer service while engaging a diverse set of clients and their technology challenges., People * Exemplify WIN's culture and values * Provide excellent customer service to all clients (internal and external) * Communicate technical information and instructions to customers * Participate in ongoing cross-training with team members * Distribute client communication of all operational maintenance, outages, reporting, and on-site work schedules * Work with vendor support to provide troubleshooting of critical systems and software Process * Use ticketing system and processes to promptly respond to customer requests, document activity, and track progress * Execute SOPs for routine operational items (backups, updates, etc.) * Create and maintain documentation for infrastructure, systems, and supported clients * Participate in change management procedures to ensure established standards are followed and minimize disruption to customer environments * Maintain inventory of licensing, equipment, and configurations * Monitor internal and client infrastructure for potential problems and communicate issues Technology Proficiency in the support and maintenance of the essential technical areas below: * Enterprise Desktop/Laptop Support including hardware and software troubleshooting methodologies Additional Proficiency in at least one * Enterprise Networking practices including firewall functionality, VLAN, wireless configuration, and troubleshooting * Server administration including Active directory management, DNS management, email management, file permission management, software troubleshooting, and patching * Enterprise security practices including modern antivirus/endpoint detection and response (EDR) solutions, endpoint privilege management (EPM), and backup solutions Other * Perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our customers with industry leading customer service * Participate in an on-call rotation to support customers and systems * Be available 24/7 in the case of emergencies and critical outage support ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Hate organising your photos? 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