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# Lead Developer NiCE CXone

- **Company:** Transcend Softech LLC
- **Location:** Fort Mill, SC, United States
- **Experience:** Expert
- **Salary:** $124,800.0 - $135,200.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Software Quality, Disaster Recovery, High-Level Architecture, Routing, Performance Tuning, Simple Object Access Protocol (SOAP), Systems Integration, System Availability, Webhooks
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=902ba0cd43202cf6

## About the Role

Do you have experience in Workforce management?, Needs to be strong on NiCE CXone with strong hands on experience.

## Description

* Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
 * Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
 * Ensuring scalability, high availability, disaster recovery, and compliance in architecture
 * Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
 * Support telephony integrations
 * Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
 * Ensure adherence to best practices for performance, security, compliance, regulatory standards.
 * Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
 * Drive AI/automation/analytics enhancements across the CX stack
 * Evaluate new features and roadmap updates to adopt in the environment
 * Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
 * Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
 * Optimize system performance and troubleshoot complex issues.
 * Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
 * Liaison with client, provide consulting for cloud migration and CX transformation.
 * Implement best practices for code quality and maintainability.
 * Lead root cause analysis for platform issues and critical incidents


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