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# Head of L3 Technical Support Engineer

- **Company:** Infinidat
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $220,500.0 - $250,000.0
- **Contract:** Permanent contract
- **Skills:** Linux, Linux System Administration, Virtualization Technology, Scripting, Data Management
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=73c58e4083950b9f

## About the Role

Do you have experience in Stakeholder management?, * Proven experience leading managers and global technical teams.

 * Strong background in enterprise storage, Linux, networking, and customer support organizations.
 * Experience managing complex customer escalations and cross-functional initiatives.
 * Strong leadership, communication, and stakeholder management skills.
 * Ability to drive organizational change, process improvements, and operational excellence.
 * Technical knowledge of SAN/NAS storage, Linux administration, and enterprise infrastructure.
 * Experience with virtualization, containers, scripting, or backup technologies - an advantage.
 * The position requires a willingness to work during weekends and holidays when needed

## Description

* Lead and develop multiple global technical teams through their managers.
 * Own the resolution of critical customer escalations and complex technical issues.
 * Drive operational excellence, process improvements, and global alignment.
 * Partner with R&D, Product, and Customer-facing teams to improve customer outcomes.
 * Ensure high levels of customer satisfaction and service delivery.
 * Provide leadership, coaching, and strategic direction to managers and senior technical contributors.
 * Prioritize resources and initiatives to maximize business impact


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