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# IT Help Desk

- **Company:** Amego, Inc.
- **Location:** Attleboro, MA, United States
- **Experience:** Starter
- **Salary:** $39,520.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Microsoft Online Services, Desktop Computing, Ethernet, Identity and Access Management, Virtual Private Networks (VPN), Azure Active Directory, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Peripherals, Windows Client
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=254852877e1c869f

## About the Role

Do you have experience in macOS administration?, * 1-2 years of IT Support, Helpdesk, or Desktop Support experience.

 * Strong customer service and communication skills.
 * Experience supporting Windows 10/11, macOS, and iOS devices.
 * Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.
 * Basic hardware, software, and networking troubleshooting skills.
 * Reliable transportation for travel between locations (mileage reimbursed).
 * Ability to lift up to 50 lbs., * Experience with Microsoft Entra ID (Azure AD), Microsoft 365 Admin Center, and Freshservice or similar ticketing platforms.
 * Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi.
 * CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).

## Description

* Provide Tier 1 support for hardware, software, and connectivity issues.
 * Manage support requests through Freshservice, email, phone, and in person.
 * Configure, deploy, and maintain computers, mobile devices, and peripherals.
 * Support onboarding and offboarding, including Microsoft 365 account setup and access management.
 * Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
 * Assist with SharePoint permissions and basic site administration.
 * Maintain IT asset inventory and documentation.
 * Escalate complex issues when necessary and follow through to resolution.
 * Contribute to knowledge base documentation and continuous improvement initiatives.


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