> Markdown version of [/jobs/ext/564597-technical-support-manager](https://www.wearedevelopers.com/jobs/ext/564597-technical-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Manager - **Company:** Sigma Inc. - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $140,000.0 - $170,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, BigQuery, Software as a Service, Information Systems, Databases, Standard Sql, Software Engineering, Enterprise Software Applications, Snowflake, Information Technology, Data Management - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f14feb4c6b502283 ## About the Role Do you have experience in Enterprise software?, Do you have a Bachelor's degree?, We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone., This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone., * 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role. * Computer Science fundamentals. Strong domain expertise in databases and business intelligence. * Comfortable with CDW environment/concepts. * Proficient in SQL and data modeling concepts. * A proven track record of building trust with customers and bringing issues to resolution quickly. * Are curious, love to learn and to dig into new technologies and can pick them up quickly. * Excellent verbal and written communication skills., * Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or BigQuery. * Knowledge of GCP or AWS. * Startup experience. ## Description * Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma. * Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. * Hire, develop and train a strong team of Support Engineers on an ongoing basis. * Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales, and Marketing ensuring delivery of a great customer experience. * Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR). * Continuously refine processes to optimize efficiency, elevating customer support operations. * Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement. * Develop a reputation for excellence, high credibility and integrity with peers across the org. ## Related Videos - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Making Data Warehouses fast. A developer's story.](https://www.wearedevelopers.com/videos/302-making-data-warehouses-fast-a-developer-s-story) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)