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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Particle Measuring Systems - **Location:** Niwot, CO, United States - **Experience:** Experienced - **Salary:** $60,320.0 - $89,440.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Knowledge Management, Microsoft Office - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=97982f9367cdb932 ## About the Role Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associate degree in Electronics, or equivalent military experience required; bachelor's degree preferred. * Technical background in electronic instruments, metrology, or laser-based systems. * Minimum of 3 years of relevant experience with measuring equipment or electronic instrumentation. * Willingness to travel domestically and internationally (less than 15%)., * Experience in auditing or quality assurance. * Strong customer service orientation and problem-solving skills. * Hands-on hardware troubleshooting experience. * Collaborative work style with the ability to work across global teams. * Familiarity with lean manufacturing principles. * Excellent verbal and written communication skills. * Proficiency with Microsoft Office and general PC applications. * Strong time management and organizational skills. * Demonstrated critical thinking abilities. ## Description Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries., To support our continued commitment to excellence and customer satisfaction, we are seeking a Technical Support Specialist - Hardware to join our Service Department. This role is part of a global service team that provides technical support to customers, subsidiaries, and distributors worldwide, focusing on environmental monitoring hardware. Please note: This is not an IT position., * Serve as the first point of contact for incoming customer support inquiries, gathering detailed information through effective questioning. * Provide technical guidance on hardware setup, operation, troubleshooting, and maintenance. * Support international subsidiaries and distributors with hardware configurations, part replacements, and upgrade solutions. * Collaborate with engineering and applications teams to identify and deliver effective solutions. * Review, process, and approve warranty claims within a global service environment. * Prepare technical reports for calibration out-of-tolerance situations. * Escalate complex issues to appropriate product and service teams as needed. * Ensure timely follow-up and resolution of all customer requests. * Contribute to knowledge management by creating and maintaining documentation such as service bulletins, FAQs, and procedures. * Review and approve engineering changes related to product service. * Support sales teams with product configuration and application expertise. * Adhere to all Environmental, Health, and Safety (EHS) policies and procedures. * Build and maintain strong relationships with customers and internal stakeholders. * Continuously evaluate processes for improvements in efficiency, quality, and safety * This job description is not intended to be all-inclusive. 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