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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Solutions Engineer - **Company:** Avita Care Solutions - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $82,100.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Comptia Cloud+, Microsoft Windows, Active Directory, Systems Engineering, System Configuration, Azure Active Directory, Software Engineering, User Environment Management, Software Troubleshooting, Microsoft InTune, Information Technology - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8980fa20cf651da6 ## About the Role Do you have experience in Stakeholder relationship building?, Do you have a Bachelor's degree?, * Minimum of 5 years of experience in providing end-user support in a corporate environment. * Bachelor's degree in Computer Science or closely related field of study preferred. * Certifications preferred: CompTIA A+, CompTIA Cloud+, ITIL Foundation, MCSA, Microsoft 365 Certified: Modern Desktop Administrator Expert, Project Management Professional (PMP). * Proven experience in managing and leading IT projects, including software and hardware rollouts. * Proven track record of delivering projects on time, within scope, and within budget. * Customer-focused with a passion and drive for customer satisfaction and delivering business value. * Ability to manage multiple tasks and projects simultaneously. * Knowledge of project management methodologies and tools. * Advanced knowledge and hands-on experience with hardware/device and software troubleshooting. * Experience in stakeholder management and communication, ensuring that project goals align with organizational objectives. * Ability to identify project risks and develop mitigation strategies to ensure successful project outcomes. * Exceptional written and verbal communication skills. * Strong listening, problem-solving, negotiation, analytical, and critical thinking skills. * In-depth knowledge of ITIL concepts and comprehensive IT support. * Advanced knowledge and experience with Microsoft 365 and Active Directory. * Comfortable leading one-on-one training and large group presentations. * Availability Monday through Friday for regular shifts, with potential weekend/after-hours work for various projects. * Some weekend/after-hours work may be necessary for various projects * Travel up to 10% of time to support company activities nationwide ## Description The End User Computing Solutions Engineer (Level 3) is an integral part of the End User Computing (EUC) Team, bringing advanced expertise and leadership to the role. A strong customer service mindset is crucial for success in this position. The End User Computing Engineer is responsible for providing expert technical support and solutions for complex end-user computing environments. This position identifies common issues and develops proactive strategies to prevent future occurrences. The role involves leading engineering responsibilities for significant projects within the EUC team and supporting other End User Computing Engineers (L1 and L2) with their respective projects., * Leads technical work efforts and/or projects, providing guidance and expertise to the team. * Adheres to Avita Project Management policy and procedures to document project requirements, goals, and outcomes, and maintains project status in approved project management tools. * Coordinates system work/downtime with vendors and company operations management team. * Creates and maintains documentation for system configurations, troubleshooting procedures, and end-user guides. * Independently troubleshoots, diagnoses, and resolves complex technical hardware and/or software issues. * Monitors, troubleshoots, and performs maintenance on systems assigned to this position. * Manages Microsoft Active Directory and makes advanced changes/updates as needed. * Works on projects related to Microsoft Entra ID and Microsoft 365, performing necessary updates or modifications. * Creates and deploys policies and applications within Microsoft Intune. * Maintains proper change control management by submitting change control requests to the change control register and documenting results of changes. * Proactively follows up on implemented changes and ensures that any resulting incidents are addressed timely. * Ensures timely resolution of outstanding requests and incidents. * Directs and monitors requests and incidents handled by vendors. * Utilizes Avita IT Service Management (ITSM) Platform for tracking requests and incidents. * Aids Service Desk Engineers and Systems Engineers in troubleshooting complex issues. * Supports the cross-training and professional development of Service Desk Engineers. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)