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# ServiceNow CMDB / Discovery Architect (ITOM)

- **Company:** Tech Smart
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Configuration Management Databases, Information Systems, Data Ingestion, Information Technology, Servicenow
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=27b7ef3bb8eb5181

## About the Role

Do you have experience in Stakeholder relationship building?, Do you have a Bachelor's degree?, * 7+ years of overall IT experience.

 * 4+ years of hands-on experience with ServiceNow CMDB and Discovery.
 * Strong knowledge of ServiceNow ITSM / ITOM processes.
 * Experience with CSDM implementation and CI lifecycle management.
 * Strong understanding of CMDB Health, IRE, data quality, and remediation.
 * Experience with ServiceNow scripting (JavaScript), Discovery patterns, probes, and sensors.
 * Experience working with ITIL framework and process improvements.
 * Strong communication and stakeholder management skills.

Preferred Skills:

 * ServiceNow Architect / Lead experience.
 * ServiceNow On-Prem experience.
 * Experience in enterprise-level ServiceNow implementations.
 * Strong problem-solving and analytical skills.

Education:
Bachelor's degree in Computer Science, Information Systems, or related field preferred.

Experience Level:
7+ Years

## Description

We are looking for an experienced ServiceNow CMDB / Discovery Architect with strong expertise in ServiceNow CMDB, Discovery, ITIL, ITSM, and CSDM. The ideal candidate should have hands-on experience in designing, supporting, and optimizing ServiceNow Discovery and CMDB processes., * Support and enhance ServiceNow CMDB processes aligned with business and IT objectives.

 * Configure, maintain, and optimize ServiceNow Discovery functionality.
 * Troubleshoot Discovery issues including ECC Queue errors, script execution failures, and data quality issues.
 * Ensure Configuration Items (CIs) are properly discovered, classified, and aligned with CSDM standards.
 * Perform CMDB health checks, remediation activities, and improve data accuracy.
 * Develop and maintain Discovery patterns, probes, sensors, and scripts.
 * Support ITIL process improvements and ServiceNow best practices.
 * Collaborate with stakeholders to gather requirements and deliver technical solutions.
 * Create technical documentation including architecture designs, workflows, and process documentation.
 * Support ServiceNow integrations and data ingestion processes.


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