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# Technical Operations Lead Studio Wizards · Code Wizards HQ (Reading) ·

- **Company:** Studio Wizards
- **Location:** Reading, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Cloud Computing, Video Game Development, Virtual Private Networks (VPN), Internet Service Provider, Linux System Administration, Linux Support, Security Support Provider Interface, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, Unreal Engine
- **Published:** May 21, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/36967265/

## About the Role

Extensive exposure in an MSP, studio IT, or infrastructure support environments
Strong Microsoft 365/Entra/Intune experience
Experience supporting creative or game development environments
Comfortable with networking, VPNs, Wi-Fi, and firewall troubleshooting
Experience with RMM tooling and operational support processes
Exposure to Windows, macOS, and Linux support
Strong communication and client-facing skills
Able to work independently and take ownership
Game studio experience and/or a deep passion for the gaming industry

BONUS POINTS

Unreal Engine or high-performance workstation environments
Cloud infrastructure exposure (AWS/Azure)
Security and compliance experience
Experience mentoring junior engineers

## Description

Studio Wizards provides specialist IT, infrastructure, and security support for game development studios.
We're looking for a senior technical lead to take ownership of day-to-day support operations, client delivery, and technical escalations as the business grows.
This role will play a key part in leading day-to-day support operations, client delivery, and technical service quality as Studio Wizards continues to grow.
You'll work directly with game studios across the UK and Europe, supporting highly creative teams working with Unreal Engine, remote collaboration workflows, high-performance workstations, cloud platforms, and modern Microsoft environments., Lead day-to-day support operations across studio clients
Act as a senior escalation point for technical issues
Own onboarding and technical delivery for new studio clients
Manage and improve internal support processes and documentation
Oversee endpoint management, patching, monitoring, and security tooling
Support mixed Windows, macOS, and Linux environments
Work with Microsoft 365, Entra ID, Intune, Defender, networking, VPNs, and infrastructure platforms
Assist with infrastructure projects and technical planning
Build trusted relationships with studio leadership and technical teams
Coordinate with third-party vendors, ISPs, and hosting providers
Help shape the long-term operational direction of Studio Wizards


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