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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Operations, Creative (Internal Agency) (Hybrid: Onsite and Remote) - **Company:** US Foods, Inc. - **Location:** Rosemont, IL, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Collaborative Software, Project Management Software, Microsoft PowerPoint - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9f556d7581a8e63a ## About the Role Do you have experience in Team supervision?, Do you have a Bachelor's degree?, * Must have 10+ years of experience in an advertising, marketing agency, or large corporate matrix environment. * Minimum 7 years leading Creative or Marketing Resource Operations functions within either an agency or complex client operation; 7+ years of project management experience. * 7+ years of people leadership and talent development experience building high-performing teams. * Significant experience in creative operations, marketing operations, project management, or resource management within a complex agency or corporate environment. * Experience leading business process improvement and change management initiatives. * Working knowledge of key operational functions and principles, including finance, customer service, and production. * Proven success managing projects from brief through delivery in a high-volume environment. * Excellent verbal and written communication skills. * Proficiency with project management software, Mac-based tools, and collaboration platforms. * Strong working knowledge of Microsoft Office Suite, including PowerPoint, Excel, and Word. * Exceptional at executing complex strategic projects under tight deadlines with strong follow-through and responsiveness. * Proven ability to take ownership and drive results across large, multifaceted initiatives. * Track record of establishing effective creative operations processes that improve delivery and team performance. * Strong business acumen, including budgeting and sourcing experience. * Ability to build influential, collaborative relationships across teams, functions, and levels. * Ability to influence others to set and achieve goals and deadlines. * Ability to identify risks in creative projects and develop contingency plans to mitigate them. * Flexible and adaptable in a fast-paced, evolving business environment. * Up to 10% overnight travel for business needs., * Bachelor's degree in advertising/marketing or a related field required ## Description Creative Operations Management & Broader Organization Workflow * Lead intake, prioritization, and workflow across the Creative team to ensure efficient delivery of campaigns, programs, events, and other business priorities. * Design and optimize workflows, handoffs, and operating rhythms across Creative and cross-functional partners to improve visibility, reduce friction, and increase speed to market. * Establish metrics, capacity planning, and governance practices that improve throughput, remove bottlenecks, and strengthen execution. Contract Workforce Management * Lead contract workforce planning, onboarding, and day-to-day management to ensure flexible, effective support for business demand. * Assign and oversee contractor work, manage utilization, and maintain quality, speed, and alignment with team standards. * Manage contractor-related budgets and partner with internal leaders and talent providers to maintain a strong external workforce model. External Supplier & Budget Management * Oversee relationships with external suppliers and production partners, including Supply Logic, to ensure strong service, accountability, and reliable delivery. * Manage supplier budgets, scopes of work, and performance to align spend with business priorities and delivery expectations. * Partner with Procurement and Indirect Spend teams on contracts, renewals, RFPs, and supplier reporting. Financial Oversight * Supervise and manage multi-million-dollar annual budgets and resource capacity plans for a 30+ person team. Direct 1.5k projects per year, over 20k deliverables. Ingesting over twenty new project briefs per week. * Accountable for approximately $10MM in annual expenditure with third-party procurement sources. * Own the US Foods online "Marketing Store," overseeing approximately $6 million in Field Marketing materials transactions with an external third-party procurement partner. * Direct the vendor relationship with outside partners to deliver production resources supporting the $3 million National Menu Design program. * Collaborate closely with the Indirect Spend team on all contracts/RFPs/negotiations for Creative/Marketing procurement and reporting. * Other duties as assigned by management. SUPERVISION: * Internal and external project managers, proofreaders, translation agency, third party procurement company and ecommerce content, multiple contractors/employment agencies. RELATIONSHIPS * Internal: Creative, Marketing, Category Management, Field Sales, Corporate Communications, HR, Analytics, Ecommerce, and IT partners, DCs. * External: Support agencies i.e., digital, content, social, multi-media, and procurement. 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