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# IT Helpdesk Support Specialist I

- **Company:** Asbury, Inc
- **Location:** Draper, UT, United States
- **Experience:** Starter
- **Contract:** Franchise
- **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Issue Tracking Systems, Remote Service Software, Information Technology
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=da8b6edc4d6fd710

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * Interest in technology and customer service

 * Strong communication and problem-solving skills
 * Basic understanding of computers, operating systems, and common software applications
 * Ability to learn quickly and work in a team environment
 * Positive attitude and willingness to help others
 * High school diploma or equivalent

Education & Training Backgrounds We Welcome

 * Associate's Degree in Information Technology, Computer Science, or related field
 * Technical school graduates
 * Junior college students or graduates
 * Completion of online IT training programs or boot camps
 * Industry certifications such as CompTIA A+, Google IT Support, Microsoft Fundamentals, or similar

Preferred Qualifications

 * Previous customer service experience
 * Previous internship, part-time, or entry-level technical support experience
 * Automotive dealership or auto group experience
 * Familiarity with Tekion dealership management software
 * Exposure to Microsoft 365 and Windows environments

## Description

As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system, over the phone, and through remote support tools.
This role is ideal for someone who enjoys helping others, learning new technologies, and developing practical IT skills in a professional environment.
What You'll Do

 * Respond to IT support requests submitted through our ticketing system
 * Provide friendly and professional support over the phone
 * Assist users with hardware, software, and application issues
 * Troubleshoot common technical problems and document solutions
 * Escalate more complex issues to senior IT team members
 * Support user account setup and basic system administration tasks
 * Learn and work with a variety of business technologies
 * Maintain accurate ticket documentation and follow-up communication
 * Deliver excellent customer service to employees across the organization


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