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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician - **Company:** LifeStance Health Inc. - **Location:** Knoxville, TN, United States - **Experience:** Starter - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Software as a Service, Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Networking Basics, Remote Access Technology, TeamViewer, Computer Networking Systems, Microsoft InTune, Casper Suite, Laptops, Zendesk, Google Meet, Servicenow, ManageEngine, User Accounts - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b43dd76193bd4878 ## About the Role Do you have experience in macOS administration?, Do you have a High school diploma or GED?, * High School Diploma or relative experience in similar role * 1-3 years of experience in a technical support or help desk role * Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking * Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) * Excellent troubleshooting, analytical, and communication skills * Ability to prioritize and manage multiple tasks in a fast-paced environment * Strong customer service orientation and a proactive approach to solving problems Physical Requirements: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Preferred Skills: * IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar * Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine) * Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF) * Knowledge of cloud platforms and SaaS applications ## Description We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills., * Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure and install workstations, laptops, printers, mobile devices, and other IT equipment * Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems * Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk) * Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices * Monitor system performance and escalate issues as needed to senior IT staff or vendors * Maintain inventory of IT assets and track hardware/software assignments * Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment * Contribute to knowledge base articles and technical documentation ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)