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# Senior Technical Support Associate

- **Company:** Encoura, LLC
- **Location:** Austin, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $31,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Products, User Authentication, Multi-Factor Authentication, Issue Tracking Systems, Microsoft Office, Okta
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=16c83bd586a3bff1

## About the Role

Do you have experience in MFA?, Do you have a High school diploma or GED?, * Comfortable using computers and navigating multiple systems

 * Comfortable with high-volume inbound calls
 * Strong technical skills and problem-solving skills
 * Customer-focused with excellent communication skills
 * Flexible schedule availability (including weekends)
 * Hands on experience supporting Apple products, Windows 11, and Microsoft Office
 + Apple products (MacBook, MacBook Air, MacBook Pro) PCs, Windows 11, and Microsoft Office
 * Proven ability to meet performance goals
 * At least 18 years old with a high school diploma (or equivalent)
 * Typing speed of 25 WPM
 * Quiet, distraction-free workspace
 * Must reside in an approved state*
 * Home Internet that meets the following requirements, * Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems
 * Stable work history preferred
 * Apple Certified Mac Technical certifications (e.g., ACMT) preferred
 * Experience in education or e-learning preferred
 * Degree in a technology-related field preferred

## Description

We are hiring Technical Support Advisors for our virtual contact center. In this role, you'll assist customers with account and technical issues while delivering exceptional service in a fast-paced, remote environment.

A Day in the Life

 * Provide friendly, high-quality support across phone, chat, email, and web
 * Troubleshoot technical, product, and service issues-aiming for first-call resolution
 * Navigate multiple systems while researching and resolving complex concerns
 * Accurately document interactions in a ticketing system
 * Manage high-volume interactions and multitask effectively
 * Escalate issues when needed to ensure timely resolution


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