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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Enterprise IT Applications - **Company:** City of Glendale AZ - **Location:** Glendale, AZ, United States - **Experience:** Experienced - **Salary:** $119,000.0 - $178,500.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Software as a Service, CompTIA Security+, System Configuration, DevOps, Disaster Recovery, Monitoring of Systems, IT Management, Software Quality Assurance (SQA), SQL Databases, Systems Integration, Enterprise Software Applications, Information Technology, Data Management, User Administration - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ebea05e7ae9172e6 ## About the Role Do you have experience in Writing skills?, Do you have a Bachelor's degree?, Bachelor's degree in Computer Science, Information Management Systems or related field, and five (5) years of work experience developing, implementing, managing, and/or administering one or more enterprise applications, including two (2) years of supervisory experience or evidence of progressively responsible management of staff or projects in information technology or related area. Industry standard certification(s) are preferred such as DevOps, Security+ and ITIL. Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education. Knowledge of: * Principles, practices and methods of supervision, training, performance evaluation, and mentoring * Security incident management * Disaster recovery preparedness * Business process analysis * Current industry trends and best practices * Technology as applied to business operations * Project management * Principles and practices of municipal budget preparation and administration * Principles, practices, and methods of system design, development, implementation, software quality assurance, and user support * SQL scripting * Installing, configuring, and upgrading operating systems and software * Database management principles and practices ## Description The Enterprise IT Applications Manager manages staff and technical projects within an assigned technical area of Applications. This position will be involved in strategic planning, financial analysis, managerial work, and overseeing technology goals and priorities in area of assignment. The ideal candidate will have a Bachelor's degree in Computer Science, Information Management Systems or related field, and five (5) years of work experience related to area of assignment including two (2) years of supervisory experience or evidence of progressively responsible management of staff or projects in information technology or related area., * Works in conjunction with Information Technology Division Manager(s) to devise strategic and tactical solutions required to meet overall business objectives. Ensures effective operations of services in area of assignment. * Carries out supervisory responsibilities in accordance with the City's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and providing corrective action as needed; addressing complaints and resolving problems. * Designs, plans, leads, and manages projects within assignment area to meet project requirements and the City's defined disaster recovery objectives. * Recommends and plans for future needs and projects in area of assignment. * Responds to complaints and escalated customer inquiries to ensure resolution; conducts research, provides solutions to problems and corrects errors; ensures staff compliance with customer service goals. * Recommends technology solutions considering several factors including budget, business need, internal capabilities, and strategic direction. * Manages the deployment, monitoring, maintenance, development, upgrade, and support of information technology systems. * Serves as a liaison for the Innovation & Technology Department with other divisions, departments, and outside agencies. Provides consulting, instruction, direction, and technical assistance to other departments as required for assigned technical area. * Ensures standards for procurement, business processes and operations are understood and followed. * Ensures compliance with relevant data privacy and security regulations, best practice, and City policies to safeguard the City's infrastructure and data. * Ensures utilization of designated request tracking and change request software. Ensures change control is followed by staff and issues related to area of assignment are resolved within stated Service Level Agreement (SLA) guidelines. * Creates and maintains documentation, technical standards, procedures, and processes related to area of responsibility. Provides training as appropriate. * Identifies improvement opportunities. Examples include but not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques. * Assists with the evaluation of third-party software and hardware to determine usefulness and compatibility with existing technology. * Maintains a high level of current knowledge regarding systems, technology and communications. * Manages consultants and contractors performing work in area of assignment. * Liaises with vendors for technical support, issue resolution, and software updates. * Monitors and manages expenditures related to area of assignment. Assists with the preparation and administration of the departmental budget. * Works cooperatively to provide quality seamless customer service. * Provides support during non-standard business hours as necessary or required. * Performs other related duties as assigned., * Supporting complex, mission-critical enterprise systems * On-premise and SaaS application administration and management * User management * System monitoring and troubleshooting * Data management * System integration * Compiling and maintaining a Citywide software application inventory Ability to: * Oversee and participate in the management of a comprehensive information technology program * Use tact, discretion, and diplomacy in dealing with sensitive situations concerning confidential personnel issues and employee relations * Analyze user needs and develop cost effective solutions utilizing appropriate technology * Analyze complex technical problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals * Research, analyze, and evaluate service delivery methods and techniques * Communicate effectively both verbally and in writing * Establish and maintain effective working relationships * Read, analyze, and interpret applicable laws, rules, and regulations Special Requirements * Ability to work additional shifts, weekends and holidays as required. * TOC-D Certification is required within 30 days of employment. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)