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# Senior Tech Support Analyst

- **Company:** RECRUITABILITY, LLC
- **Location:** Austin, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $90,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Firewall, Microsoft Azure, Common Desktop Environments, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Routing, Network Service, Windows PowerShell, Productivity Software, Kusto Query Language, Virtualization Technology, VMware VSphere, Windows Desktop, Computer Network Technologies, Sonicwall, Microsoft InTune, Fortinet, Veeam, Cisco
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=93ef8d1d62a15ab7

## About the Role

Do you have experience in macOS administration?, + Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID.

 + Windows Server and Windows Desktop operating systems (all supported versions).
 + macOS administration and familiarity with Apple Business Manager.
 + Common desktop applications, including Microsoft Office and related productivity tools.
 * Networking & Connectivity
 + Core networking concepts, including routing, switching, and firewall administration.
 + Advanced networking experience with vendors and platforms such as Meraki, Fortinet, SonicWall, Cisco, and Dell.
 + Network services and fundamentals, including DNS, NAT, and related technologies
 + Secure connectivity solutions, including site-to-site VPNs, point-to-site VPNs, and Global Secure Access.
 * Infrastructure & Virtualization
 + Virtualization technologies, such as VMware vSphere and Microsoft Hyper-V.
 + Server backup and disaster recovery solutions, such as Datto, Veeam, and
 + AppAssure / Rapid Recovery.
 + Automation & Scripting
 + Basic scripting and query experience, including PowerShell and KQL.

## Description

As they continue to grow, they are looking for a Senior Technical Support Analyst to join their team in the Austin, Texas area. This is a fully remote position, but we're looking for local talent who are available to collaborate and meet with the team and customers in Austin when needed, and to help build a strong culture.

What YOU get to DO at this award-winning company:

 * Microsoft Azure and Microsoft 365 administration across customer environments.
 * Provide remote technical support to customers for a wide range of technical issues.
 * Provide on-site technical support to customers as needed.
 * Participate in an after-hours support escalation rotation, with availability for scheduled implementation and deployment tasks outside of standard business hours.
 * Track time and provide detailed troubleshooting notes in real time within the ticketing system.


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