> Markdown version of [/jobs/ext/565594-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/565594-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** CarGurus, Inc. - **Location:** Boston, MA, United States - **Experience:** Starter - **Salary:** $52,000.0 - $66,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Business Systems, Linux, Okta, Information Technology, Slack, Gsuite - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=619ae52315e2f19e ## About the Role Do you have experience in Research?, Do you have a Associate's degree?, CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas. The ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to our sales team. One's ability to collaborate and work efficiently is central to the IT Team's focus and success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA., * 1-2 years of support experience * Associates' Degree in MIS or equivalent experience * Industry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus * Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment * Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta * Experienced working in a team-orientated and collaborative environment * Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework. * A curious mind, with a desire to help users across all aspects of the business and various skill levels. In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities. ## Description * Provide Tier 1 technical support to employees both in person and remotely * Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements) * Process onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions * Support on site meetings and events * Author and maintain internal documentation * Escalate issues where appropriate and follow up to ensure resolution * Maintain high Customer Satisfaction (Internal) for our colleagues * Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance * Demonstrate flexibility to cope with changing demands based on business priority * Supervise technology trends and makes recommendations on incorporating innovative technology into the company's existing platforms * Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors * Support of system deployments from business and liaising with 3rd party vendors where relevant * Ensure that emerging and ongoing business requirements are accommodated by researching and reviewing new systems and applications * Provide feedback on existing tools and processes to help improvements * Collaborate with senior team members and vendors to evaluate innovative technology ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)