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# Service Desk Analyst I : IT Technology

- **Company:** Hoag Health System
- **Location:** Costa Mesa, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Databases, Computer Literacy, Issue Tracking Systems
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2eea10b15118bc28

## About the Role

Do you have experience in Research?, Do you have a Associate's degree?, * High School required, Associates preferred.

 * Experience in a healthcare environment preferred
 * A minimum of 1 year of experience required or demonstrated equivalent skill level.
 * Experience in technical customer support (including large enterprise technical call center and/or computer network center ops)
 * Knowledge and ability to identify trends in issuesAdd desktop troubleshooting; basic understanding of HW, SW, Mobile phones, A+ cert

Certifications Preferred:

CompTIA A+, Support Center Analyst - SCA

## Description

* Responds to end-user requests for technical assistance via phone, email, or ticketing system; troubleshoots and resolves basic computer, application, system, device, access, and performance issues.
 * Documents, tracks, and resolves reported problems using established processes and procedures to meet service levels and standards.
 * Researches, troubleshoots, and delivers solutions utilizing product information and solution databases.
 * Advises users on preventive methods and provides supporting documentation.
 * Escalates issues to appropriate teams to ensure timely resolution.
 * Installs or upgrades software and devices, sets up user profiles, and resets passwords as needed.
 * Meets all response-time and quality service level standards.
 * Performs other duties as assigned.


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