> Markdown version of [/jobs/ext/565669-end-user-support-technician](https://www.wearedevelopers.com/jobs/ext/565669-end-user-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Technician - **Company:** GTT, LLC - **Location:** Kansas City, MO, United States - **Salary:** $49,920.0 - $60,320.0 - **Contract:** Temporary contract - **Skills:** Desktop Computing, Microsoft Office, Wide Area Networks, Enterprise Software Applications, Software Troubleshooting, Computer Equipment, Information Technology, Network Support, Laptops - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4cc5846fd8a685fa ## About the Role Do you have experience in WAN?, Do you have a Bachelor's degree?, * Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time., * Self-starter with proactive initiative, excellent follow-through on tasks, strong verbal and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management, and clients. * Technical expertise in desktops, workstations, laptops, and other IT peripheral devices required. * Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills. * Excellent audio visual skills, including issues troubleshooting. * Excellent written and verbal communication skills. * Strong analytical and problem-solving skills. * Proficient computer skills including Microsoft Office suite., * Bachelor's degree in Computer Science, Information Technology, or related degree. Applicable years of experience may be substituted for the degree requirement., * Candidates must be legally authorized to work permanently (i.e., without time limitations, without restrictions or without need for work sponsorship) in the country where this position is located. ## Description The Regional Office Information Technology (IT) Specialist will assist a growing set of regional, branch, and area project offices to deliver multiple audio services and general Information Technology offerings to clients across the United States, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement. This position will assist with technical advice and support employee-owners in quality IT and audio services., * Assist with installation, repair, and upgrade of computer hardware. * Assist with troubleshooting hardware and software issues. * Assist with training on hardware and software packages. * Assist with preventative IT and Network maintenance tasks. * Assist Corporate IT Infrastructure team with installation, maintenance, and repair of network and phone resources. * Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues. * Assist in the coordination of AV integration partners for the design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion. * Assist with acceptance testing for any AV integrated control system for all new installations, moves, or changes. * Collaborate with management, key stakeholders, and AV integration partners to assist in the development of AV standard configurations that meet the needs of the client. * Assist in installation of basic and standard AV when schedule or cost prohibits the use of AV integration partner. * Assist with business relations activities with regional office staff and management for feedback or user integration. * Assist with IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management. * Assist in asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for the disposition of returned technology assets. * Assist with support for customers in all client locations via phone, video, e-mail, and in-person to resolve issues. * Assist with incidents assigned from other IT groups or non-IT sources. * Assist with AV support during presentations and company-sponsored events. * Assist in setup and execution of video conferences. * Assist with training and education to client employees on the usage of AV systems. * All other duties as assigned. ## Related Videos - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - ["Workation - the (new) freedom to work"](https://www.wearedevelopers.com/videos/1086-workation-the-new-freedom-to-work) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)