> Markdown version of [/jobs/ext/565714-tier-2-it-technician-onsite-in-office](https://www.wearedevelopers.com/jobs/ext/565714-tier-2-it-technician-onsite-in-office). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Technician (Onsite - In Office) - **Company:** Resolute Technologies LLC - **Location:** Franklin, KY, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, BASIC (Programming Language), VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Windows Servers, Networking Basics, Windows PowerShell, TCP/IP, Virtual Local Area Networks, Network Routers, Scripting, Internet Protocol Telephony, Cloud Platform System, Sonicwall, Firewalls (Computer Science), Fortinet, Network Server, Cisco - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2d46e68fb14d862c ## About the Role Do you have a valid Driver's License license?, Do you have experience in VLAN?, * 2+ years of hands-on IT support experience, ideally in an MSP or multi-client environment * Solid networking fundamentals - TCP/IP, DNS, DHCP, VLANs, basic firewall config * Working knowledge of Windows Server, Active Directory, and Microsoft 365 administration * Comfort troubleshooting hardware, software, and connectivity issues independently * Experience with a ticketing/PSA and remote monitoring (RMM) tools * Strong communication skills and a professional demeanor with clients * Valid driver's license and reliable transportation * Ability to lift and move equipment (servers, workstations, networking gear) Nice to Have * CompTIA A+, Network+, or Security+ (or equivalent experience) * Microsoft, Cisco, or Ubiquiti certifications * Firewall experience (UniFi, Fortinet, SonicWall, etc.) * VoIP / UCaaS platform experience * Backup and disaster recovery tooling * Any scripting (PowerShell a plus) ## Description We're looking for a Tier 2 IT Technician who can own escalated tickets, work independently at client sites, and solve problems without hand-holding. This isn't an entry-level seat. You'll be the person Tier 1 escalates to, the one walking into a client's office to fix what's broken, and a key part of keeping our clients' networks running clean. You will also handle Tier 1 overflow tickets. You'll split time between our Franklin office and on-site visits to client locations, so reliable transportation and a professional presence in front of clients are both essential. What You'll Do * Resolve escalated tickets across desktop, server, network, and cloud environments * Troubleshoot and configure routers, switches, firewalls, and wireless (we run a lot of UniFi) * Administer Windows Server, Active Directory, and Microsoft 365 / Azure environments * Support and troubleshoot VoIP systems and endpoints * Set up, image, and deploy workstations, servers, and network gear * Manage and verify backups, patching, and endpoint security * Perform on-site installs, diagnostics, and repairs at client locations * Write clean documentation and keep ticket notes thorough and current * Provide guidance to Tier 1 staff and occasionally assist on larger projects, This will start as a 1099 independent contractor position. As a contractor, you'll be responsible for your own taxes, and you'll supply your own basic tools where noted. The goal is for you to work 8 to 12 weeks as a contractor, determine if this is the right fit for you and then move into a standard W2 employee. Compensation is based on experience - let's talk specifics when we connect. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)