> Markdown version of [/jobs/ext/565762-sr-it-operations-analyst-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/565762-sr-it-operations-analyst-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. IT Operations Analyst/IT Support Specialist - **Company:** Cube hub - **Location:** Malvern, PA, United States - **Experience:** Expert - **Salary:** $68,640.0 - $70,720.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Information Technology Operations, Networking Basics, Office Suite, User Environment Management, Network Support - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2710c2c7c4d92bbe ## About the Role Do you have experience in macOS administration?, Do you have a Bachelor's degree?, "Senior Professional" Positions which need senior professional expertise, with extensive functional, commercial and/or technical knowledge in an area of competence. They integrate analysis, development, testing and implementation. They interpret and functionally influence policy and guidelines in their area of business / technology, and develop processes and systems to deliver functional objectives. They typically plan own work according to targets agreed, within a quarterly up to an annual cycle, by integrating resources in a project driven environment. They provide functional advice and guidance to colleagues and customers. A chartered professional qualification or equivalent is typically associated with grades (though not necessary). Experience: 8-10 years. Knowledge: Deep professional know-how and experience in one Sub Job Family. Masters domain. Transfers and applies know-how to / in various contexts. Solid professional judgment and problem-solving competence. Improves existing processes and approaches., * Are you a US Citizen or GCH? If on Visa please mention the Visa Status * Are you ready for background check and drug screen in accordance with the local law and regulations? * Please confirm your email address and contact number? * Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? * Please share your good time to have a call * Do you have 8-10 years of IT Operations / End User Support experience? * Strong Windows PC and Mac (macOS) support experience * Microsoft 365 (M365) administration and troubleshooting * End User Computing (EUC) support in an enterprise environment * Audio Visual (AV) and Conference Room support * Microsoft Teams Rooms (MTR) support * Level 2 (L2) Help Desk / Desktop Support experience * Experience supporting OT (Operational Technology) networks * Ability to perform testing, troubleshooting, and issue resolution * Are you willing to do 6am - 2pm M-F? ## Description Highlights - This is a role to support the site directly onsite all week with a service bar / genius bar style service. They will supporting all End User Compute, Networking patching, smart hands, Audio visual / conference room / MTR assistance. Will need to understand PC and MAC, OT networks, and M365 office suite items., * Performs IT operations and maintenance activities according to approved procedures, guidelines and standards. * Supports customization and facilitates IT operations and maintenance processes. * Implements programs and procedures for safeguarding data/information security and safety. * Executes and/or organizes relevant testings. * Designs and documents existing and changed IT operational processes. * Develops necessary service levels in order to fulfill business requirements. * Performs 2nd-level user help desk activities, individual coaching and trainings. Impacts: Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements., * End User Computing (EUC) Support * Windows & Mac OS Support * Microsoft 365 (M365) Administration and Support * Networking Patching and Basic Network Troubleshooting * OT (Operational Technology) Network Support * Audio Visual (AV) / Conference Room Support * Microsoft Teams Rooms (MTR) Support * IT Operations & Maintenance * 2nd Level Help Desk / Desktop Support * Process Documentation and IT Service Management ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)