> Markdown version of [/jobs/ext/566088-technical-support-expert-2](https://www.wearedevelopers.com/jobs/ext/566088-technical-support-expert-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Expert 2 - **Company:** Twilio - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, Computer Programming, Software Debugging, Issue Tracking Systems, Messaging Application Programming Interface, Twilio, Enterprise Software Applications, Restful APIs, Service Stack, Programming Languages - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9378de75086d22d7 ## About the Role Do you have experience in Writing skills?, Do you have a Bachelor's degree?, This position is needed to support our customers' use of Twilio's Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio's Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures., Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! * Required: * Bachelor's degree or equivalent work experience * 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software * A firm understanding of the technology stacks common to the Web ecosystem. * Functional knowledge of general-purpose programming languages. * Strong problem-solving and technical troubleshooting skills * Ability to professionally and diplomatically address customer concerns and provide concise feedback. * Ability to de-escalate tense/tough customer situations in a live environment. * Excellent reading comprehension, listening, and writing skills. Desired: * Previous exposure or knowledge of Twilio products. * Coding experience in any language. (reading and debugging) * Previous experience with JIRA or a similar ticketing system. ## Description In this role, you'll: * Work on messaging email cases submitted by both individual developers and major brands. * Assist customers with troubleshooting message deliverability issues and debug customer code. * Speak with a customer on the phone and chat in order to guide them through the development of their SMS application. * Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira's to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. * Work with your manager to surface customer problems to assist in process betterment., We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. ## About Twilio **Industries:** Sales and Marketing, Telecommunications [Company profile](https://www.wearedevelopers.com/companies/3850-twilio) ### More Jobs at Twilio - [salesforce artificial intelligence architecture leadership documentation](https://www.wearedevelopers.com/jobs/ext/2000219-salesforce-artificial-intelligence-architecture-leadership-documentation) - [Engineer, Offensive Security Organization](https://www.wearedevelopers.com/jobs/ext/1992296-engineer-offensive-security-organization) - [Artificial Intelligence (AI)](https://www.wearedevelopers.com/jobs/ext/1952055-artificial-intelligence-ai) - [Senior Software Engineer (L3)](https://www.wearedevelopers.com/jobs/ext/1956800-senior-software-engineer-l3) - [Software Engineer, Platform Engineering (L2)](https://www.wearedevelopers.com/jobs/ext/1956829-software-engineer-platform-engineering-l2) ## Related Videos - [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale) - [API‑First: How Twilio Designs for Developers - Justin Kitagawa (Twilio)](https://www.wearedevelopers.com/videos/1801-api-first-how-twilio-designs-for-developers-justin-kitagawa-twilio) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Minimal infrastructure for Real‑Time Phone Agents: transcripts in, responses out](https://www.wearedevelopers.com/videos/1736-minimal-infrastructure-for-real-time-phone-agents-transcripts-in-responses-out) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Upgrading from SMS: What Devs Should Know About WhatsApp and RCS](https://www.wearedevelopers.com/magazine/580-upgrading-from-sms-what-devs-should-know-about-whatsapp-and-rcs)