> Markdown version of [/jobs/ext/566133-it-technician-2-years-exp-req](https://www.wearedevelopers.com/jobs/ext/566133-it-technician-2-years-exp-req). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician (2 Years Exp Req) - **Company:** WORLDBAND - **Location:** Bellingham, MA, United States - **Experience:** Experienced - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Windows Servers, Networking Basics, Server Administration, Software Troubleshooting, Peripherals, Computer Equipment, Laptops, Server Operating Systems & Platforms, User Accounts - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8eb4b13b0cc2a49a ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * 2+ years of experience in an IT help desk or MSP environment (preferred) * Experience supporting multiple clients or environments simultaneously * Working knowledge of Windows desktop and server operating systems * Experience with Active Directory, Microsoft 365, and basic networking concepts * Strong troubleshooting, time management, and customer service skills * Ability to prioritize tasks in a ticket-driven environment * Willingness to occasionally work nights and weekends * Reliable transportation required Job Type * Full-time, * Technical support: 2 years (Required) * Microsoft Windows Server: 2 years (Required) * Help desk: 2 years (Required) Ability to Commute: * Bellingham, MA 02019 (Required) ## Description We are seeking a full-time IT Help Desk Technician to support multiple client environments in a Managed Service Provider (MSP) setting. This role is responsible for handling a high volume of help desk tickets, supporting end users across diverse systems, performing device deployments, basic networking troubleshooting, and routine server maintenance. The ideal candidate thrives in a fast-paced, client-facing environment and understands the importance of SLAs, documentation, and customer satisfaction., * Provide remote and on-site technical support for multiple client environments * Respond to and resolve help desk tickets via phone, email, and ticketing system while meeting SLA expectations * Troubleshoot PC hardware, software, printers, and basic network connectivity issues * Prepare, configure, and deploy desktops, laptops, mobile devices, and peripherals * Create, modify, and manage user accounts in Active Directory and Microsoft 365 * Perform routine and monthly server maintenance and monitoring tasks * Accurately document work performed, resolutions, and configurations * Escalate complex or unresolved issues to senior technicians when appropriate * Occasionally travel to client sites for on-site support * Participate in after-hours and on-call support rotation ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)