> Markdown version of [/jobs/ext/566143-product-support-harvesting-heads-southern-u-s-a](https://www.wearedevelopers.com/jobs/ext/566143-product-support-harvesting-heads-southern-u-s-a). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support - Harvesting Heads | Southern U.S.A.

- **Company:** Tigercat Industries
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Data Logging
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f94d88212af20485

## About the Role

Do you have experience in Troubleshooting electrical systems?, * Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively

 * Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
 * A minimum of 2 years experience working on logging sites with forestry equipment operators
 * Post-Secondary diploma/degree or equivalent education and experience
 * Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
 * Excellent Communication Skills
 * Valid Passport and ability to travel extensively - Primarily USA/Canada, occasionally worldwide, and on short notice
 * Computer skills in Microsoft programs
 * Demonstrated ability to use initiative, work efficiently and independently
 * Strong organizational skills, planning, and time management skills
 * Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

## Description

Tigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering Southern U.S.A. with travel to Canada.
The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Primary Responsibilities:

 * Support new machines deliveries, harvesting heads installations, and equipment demonstrations
 * Deliver training to operators and dealer technicians for new harvesting heads
 * Assist dealers with troubleshooting technical issues
 * Implement root cause failure analysis and effective corrective action
 * Work with the service department and engineering to improve the quality of Tigercat products
 * Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
 * Prepare technical reports and document oral and written communications
 * Participate in regional and national trade-shows


## Related Videos

- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync)
- [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation)

## Related Articles

- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)