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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Services I-Help Desk - **Company:** CROSSROADS EMPLOYMENT SERVICES - **Location:** Greenville, SC, United States - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Amazon Web Services, Microsoft Azure, Microsoft Outlook, Cloud Computing, Computer Literacy, Desktop Computing, Virtual Private Networks (VPN), Network Troubleshooting, Network Configuration and Change Management, Windows PowerShell, Software Deployment, Systems Integration, TCP/IP, Wi-Fi Technology, Computer Networking Systems, Information Technology, Laptops, Gsuite, Firewall Services Module, User Accounts - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b7c0c06771175a38 ## About the Role Do you have experience in Technical writing?, Do you have a High school diploma or GED?, We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently., * +1 years experience with Microsoft Networks, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation. * Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. * Excellent computer proficiency (MS Office - Word Excel and Outlook). * Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. * Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices. * High School diploma or GED required. * Associate degree preferred. Preferred Experience: * Experience with ConnectWise. * Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900. * Experience with cloud platforms like AWS, Azure, or Google Workspace. Experience with firewall configuration and network configuration. * Knowledge of ITIL practices and IT service management. ## Description * Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs. * Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers. * Install, configure, and update operating systems, software, and hardware for new and existing users. * Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions. * Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues. * Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference. * Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions. * Collaborate with other IT team members and escalate complex issues to senior engineers as needed. * Support IT projects such as system upgrades, software deployments, and network expansions. * Ensure security measures are followed to protect the integrity of data and systems. * Maintain compliance with all company policies and procedures. * Answer phone calls and triage issues. * Other duties as assigned. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)