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# Associate Application Support Analyst

- **Company:** Cox Automotive
- **Location:** Manchester, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Performance Management, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Systems Integration, Transact-SQL, Firewalls (Computer Science), Splunk, New Relic (SaaS), Servicenow
- **Published:** May 21, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gbb0536e8e093762ea5e5a4a5497236a54

## About the Role

We're keen to hear from people who are curious, collaborative, and eager to learn.
You'll bring:

 * Experience (or strong interest) in application support within an IT environment
 * Solid troubleshooting and problem-solving skills
 * Some knowledge of SQL Server, T-SQL, APIs, or system integrations
 * Understanding of networking basics (DNS, VPN, firewalls)
 * Familiarity with tools like ServiceNow, Splunk, or New Relic (or similar)
 * Strong communication skills-able to explain technical issues clearly
 * A proactive mindset with a genuine enthusiasm to develop your skills, * Takes ownership and prides themselves on delivering great service
 * Enjoys solving problems and digging into root causes
 * Builds strong relationships and works well in a team
 * Is adaptable, positive, and always looking to learn

## Description

As part of our Application Support team, you'll play a key role in keeping our applications running smoothly and our users supported.
You'll:

 * Monitor and maintain application performance, ensuring systems are reliable and available
 * Investigate, troubleshoot, and resolve incidents quickly and effectively
 * Collaborate with engineering, infrastructure, and product teams to deliver fast resolutions
 * Support upgrades, patches, and deployments with minimal business disruption
 * Create and maintain technical documentation and knowledge base articles
 * Identify recurring issues and suggest improvements to systems and processes
 * Provide high-quality, customer-focused support to internal and external users, We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.


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