> Markdown version of [/jobs/ext/566903-it-support-engineer-i-ops-tech-solutions-ots](https://www.wearedevelopers.com/jobs/ext/566903-it-support-engineer-i-ops-tech-solutions-ots). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer I, Ops Tech Solutions (OTS)

- **Company:** Amazon.com, Inc.
- **Location:** Edgemere, MD, United States
- **Salary:** $52,000.0 - $85,280.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Data Cabling, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), OSI Models, Network Service, TCP/IP, Transport Layer Security, Enterprise Software Applications, System Availability, Computer Equipment, Information Technology, Cisco
- **Published:** June 5, 2026
- **Apply:** https://www.juju.com/job/00000000g5dnno

## About the Role

High school or equivalent diploma

 - 2+ years of professional experience

 - 2+ years of troubleshooting in a multi-user high availability environment experience

 - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

 - 2+ years of PC repair, troubleshooting, deployment and liquidation experience

 - 1+ years of IT client, server, and network service delivery experience

 - Fluent in Cisco/networking and either Linux and/or Microsoft

 - Possess and maintain a current, valid Driver License

Preferred Qualifications

 - Bachelor's degree in Computer Science or related technical field

 - certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification

 - Experience communicating technical concepts to a non-technical audience

 - Experience managing multiple projects, prioritizing, planning, and managing time

 - Experience in oral and written communication

 - Experience working independently with minimal supervision, or 1+ years of Amazon experience

 - Experience in data center design, construction, operations, or facility maintenance

## Description

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOP's., Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.

 - Ensuring infrastructure networking and computing systems remain available during production hours.

 - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

 - Managing local technical projects.

 - Maintaining or creating policies, procedures, and processes.

 - Identifying root-causes of operational issues and process inefficiencies.


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)