> Markdown version of [/jobs/ext/56733-it-support-analyst-2nd-line-sheffield](https://www.wearedevelopers.com/jobs/ext/56733-it-support-analyst-2nd-line-sheffield). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst - 2nd Line - Sheffield

- **Company:** Energy Assets Ltd
- **Location:** Sheffield, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, JIRA, Microsoft Azure, Cyber Security, Information Systems, Databases, Microsoft Office, Microsoft SQL Server, Salesforce.Com, SQL Databases, Information Technology, User Administration
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=7b125758753fef60

## About the Role

Do you have experience in Microsoft Excel?, * Knowledge of SQL databases, and use of Transactional SQL scripts to analyse data and update as required

 * Excellent understanding of MS Office applications including an excellent working knowledge of Excel to analyse data
 * Good problem solving ability, * Good Knowledge and experience working with the Salesforce platform.
 * Experience of user management with Azure and other applications
 * Possess excellent and effective communications skills with the ability to communicate clearly to non-technical audiences
 * 2 or more years' experience working in an IT Service Desk operations role

Preferred Qualifications:

 * Certification in relevant discipline is desired, * Microsoft Excel: 2 years (required)
 * SQL databases, Transactional SQL scripts to analyse data : 1 year (required)

## Description

We are seeking a highly skilled and motivated IT Service Desk Analyst to join our 2 Line Support team within the IT Department. You will be responsible for providing technical support to the business and maintaining related IT Service desk tickets. This role will require technical skills in MS SQL queries, and analytical skills to resolve tickets in relation to many IT systems.

The IT Service Desk works closely with cross-functional teams to ensure business operations are maintained., Service Desk

 * Ability to use a Service Desk Ticketing solution to communicate and provide updates to end users.
 * Working closely with the helpdesk team leader to deliver outstanding service to our service users.
 * Jira Service Desk knowledge would be advantageous
 * Ability to prioritise and work within defined SLA's
 * Participate in providing out of hours support when required.
 * Ensure resolution is kept in-line with Information Security requirements.
 * Ability to work autonomously or part of a team, through a list of tickets, task, issues prioritising as needed
 * Ability to carry out troubleshooting, researching, and resolving of complex information system problems


## Related Videos

- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)