> Markdown version of [/jobs/ext/567348-helpdesk-technician-jr-systems-administrator](https://www.wearedevelopers.com/jobs/ext/567348-helpdesk-technician-jr-systems-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician/Jr. Systems Administrator - **Company:** Kaiva Tech, Llc - **Location:** Washington, DC, United States - **Experience:** Starter - **Salary:** $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Azure, Cloud Computing, Information Systems, Data Centers, Multi-Factor Authentication, Hard Disk Drives, Microsoft Software, Software Engineering, Okta, Microsoft InTune, Information Technology, Laptops, User Administration, User Accounts - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bdb60fac50b28f2c ## About the Role Do you have experience in Public Cloud?, Do you have a Bachelor's degree?, * Minimum of 3 years of experience with on-premise and cloud-based Microsoft products such as Azure/Entra ID, Exchange Admin Center for Mailbox Provisioning, Windows 11, InTune, Endpoint Manager, etc. * Minimum of 3 years of experience with Active Directory and creation/management of end user accounts * Minimum of 3 years of experience with Microsoft 365 * Data center experience is a plus * Federal government experience is mandatory * Ability to work independently and in a team environment * Strong attention to detail and ability to multitask * Excellent, independent troubleshooting, research, and problem-solving skills * Ability to communicate effectively both written and verbal * Excellent professionalism and customer service skills. Education: * BS/BA in Information Systems/Computer Science/related field. ## Description As a Helpdesk Technician / Jr. Systems Administrator, you will be a key member of our IT services contract team supporting a Federal Government Customer environment. This team provides a wide range of services including, help desk and deskside support along with workstation and account provisioning and maintenance. Your duties and responsibilities will include, but are not limited to: * Respond to help desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end-users. * Install, configure, and maintain hardware and software on end-user devices such as laptops, printers, mobile devices, and other peripherals. * Image and configure new workstations for new employees and periodic refresh activities along with complete office setup. * Identify hardware problems and making necessary repairs, such as replacing hard drives, motherboards, and memory. * Create, manage, and trouble shoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment to include management of mailboxes in Microsoft 365. This includes troubleshooting issues with Multi-Factor Authentication using PIV/CAC cards and other common methods (e.g., Okta, Microsoft Authenticator, Duo, etc.) * May provide training and support to employees on how to use hardware and software effectively. * Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system. * Maintain an inventory of all hardware and software assets and ensuring that they are up to date. ## Related Videos - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)