> Markdown version of [/jobs/ext/567486-it-support-technician-onsite-remote-entry-level-path-to-advancement](https://www.wearedevelopers.com/jobs/ext/567486-it-support-technician-onsite-remote-entry-level-path-to-advancement). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Onsite/Remote) - Entry Level Path to Advancement - **Company:** SKYFY TECHNICA, LLC - **Location:** Winston-Salem, NC, United States - **Experience:** Starter - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, Identity and Access Management, Information Management, Networking Hardware, Networking Basics, Cloud Services, WebRTC, Cloud Platform System, Gsuite - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7cf8610a0a83914f ## About the Role Do you have a valid Driver's License license?, Do you have experience in macOS administration?, Do you have a Bachelor's degree?, SKYFY TECHNICA is seeking an IT Support Technician who can balance sharp technical skills with strong client-facing professionalism-and ideally avoid being defeated by printers with attitude problems. This entry-level role provides a clear pathway for advancement. Your performance and technical proficiency will guide future placement into roles that match your expertise, including senior-level positions., * Rate 3: Familiar and comfortable, can use effectively but not frequently * Rate 5: Highly proficient; capable of building environments independently and configuring core functions, * Prior experience in IT support or MSP environments. * Working knowledge of Windows, macOS, Microsoft 365, Google Workspace, networking basics, and standard security practices. * Ability to work independently onsite and efficiently in remote sessions. * Strong documentation habits and concise communication. * Readiness to handle unpredictable onsite surprises, such as "the internet only breaks on Tuesdays." ## Description This position supports client environments remotely and onsite. You'll manage endpoints, cloud services, networks, collaboration tools, and infrastructure while maintaining clear documentation and real-time communication with the team., Endpoint & Workspace Support * Manage full endpoint lifecycle: procurement, imaging, deployment, configuration, and replacement. * Resolve workstation, peripheral, and device issues onsite and remotely. * Provide workspace support focused on collaboration tools, shared resources, and information management. Cloud Platform Support * Administer Microsoft 365 and Google Workspace environments. * Execute onboarding/offboarding, identity/access management, policies, and standard service requests. * Support shared drives, mailboxes, permissions, and user collaboration. Remote Support Operations * Stay available in the support queue to keep caller wait times low. * Perform ticket triage, remote diagnostics, resolution, and escalation. * Document all ticket activity in real time with clear technical notes. * Guide users through issues with calm efficiency, even when the "problem" is the monitor being off. Onsite Support & Field Services * Deploy workstations, network hardware, and infrastructure components. * Perform cabling, rack work, camera installations, and low-voltage tasks. * Respond to onsite incidents, equipment failures, and physical diagnostics. * Support project work including office moves, network upgrades, and new site builds. Documentation & Communication * Maintain accurate updates in ticketing, project, and reporting systems. * Regularly communicate technical activity and recommendations to team leadership. * Produce clear documentation and contribute to internal knowledge bases. ## Related Videos - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Transforming Education: A Journey from interactive Markdown to Remote-Labs](https://www.wearedevelopers.com/videos/941-transforming-education-a-journey-from-interactive-markdown-to-remote-labs) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Raise your voice!](https://www.wearedevelopers.com/videos/10-raise-your-voice) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Hello JARVIS - Building Voice Interfaces for Your LLMS](https://www.wearedevelopers.com/videos/1641-hello-jarvis-building-voice-interfaces-for-your-llms) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)