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# Telecommunications Supervisor

- **Company:** Navitas, Inc.
- **Location:** Philadelphia, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Avaya IP Phone 1140e, VoIP, IP Pbx, Bicsi, Information Technology
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7edbb996d0f96080

## About the Role

Do you have experience in VoIP?, * 5-7 years of experience in telecommunications, cabling, or IT infrastructure support environments.

 * Experience supervising technical staff and managing day-to-day operational activities.
 * Strong knowledge of low-voltage cabling, including fiber and copper infrastructure, structured cabling standards, and telecom room operations.
 * Familiarity with PBX systems, VoIP technologies, and voice infrastructure concepts.
 * Experience managing service tickets, work queues, and operational reporting.
 * Strong communication, leadership, and coordination skills.
 * Ability to serve as an escalation point and provide operational guidance for telecommunications issues.
 * Supervisory, BICSI, Avaya, or related telecommunications certifications are preferred.

## Description

We are hiring a Telecommunications Supervisor for a long-term contract opportunity supporting a large-scale airport technology environment. This role is responsible for overseeing the airport's telecommunications operations, including cabling infrastructure, voice systems, and telecom support services. The ideal candidate will provide day-to-day leadership for Cable Technicians and telecommunications staff, ensuring reliable delivery of voice and low-voltage infrastructure services while maintaining operational efficiency and service quality., * Supervise and coordinate the daily activities of Cable Technicians and telecommunications support staff.

 * Assign tasks, prioritize workloads, and schedule work based on operational requirements and service requests.
 * Serve as the primary point of contact for telecommunications issues, escalations, and coordination efforts.
 * Oversee telecommunications ticket queues to ensure timely response, resolution, and escalation.
 * Review work orders, service tickets, and reports for quality, accuracy, and completion.
 * Coordinate cabling, telephony, and telecom support activities for projects, moves, adds, and changes (MAC).
 * Ensure compliance with established standards, procedures, and safety requirements.
 * Maintain documentation related to telecom infrastructure, workflows, operational procedures, and asset inventories.
 * Coordinate with vendors, contractors, and internal stakeholders on telecommunications projects and support activities.
 * Prepare operational reports, performance metrics, and status updates related to telecom services and workload management.
 * Perform other related duties as assigned.


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