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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Technician - Local / Onsite - Full-Time - **Company:** Print Management Partners, Inc. - **Location:** Springfield, PA, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Identity and Access Management, Virtual Private Networks (VPN), IP Cameras, Network Architecture, Remote Access Technology, Virtual Local Area Networks, Internet Protocol Telephony, Cloud Platform System, Computer Network Technologies, Firewalls (Computer Science), Information Technology - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5ce2149650006599 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, * Prior experience in an MSP environment * Local applicants ONLY - Must be able to commute to our offices in Springfield, Delaware County, PA. * 3-5 years of hands-on IT support or systems experience * Strong communication skills and ability to work directly with clients * Ability to thrive in a fast-paced, team-oriented environment Required Technical Skills: Intermediate to advanced knowledge of: * Microsoft 365 and Windows environments * Azure or cloud-based infrastructure * Active Directory and identity management * Email configuration and migrations * Networking (including VLANs and core networking concepts) * Firewalls and security solutions * Incident response and remediation * VPNs and remote access solutions * Experience with VoIP systems, security cameras, and access control is a plus. Core Skills * Strong problem-solving and diagnostic ability for complex technical issues * Ability to clearly explain technical concepts to non-technical users * Strong time management and prioritization skills * Professionalism and strong documentation habits * Ability to guide and support junior team members Additional Requirements: * You MUST be able to pass a government Criminal Background Check * Must have reliable transportation and possess a valid driver's license * Schedule flexibility to participate in On-Call rotation * Ability to lift up to 50 pounds occasionally ## Description Ready to do work that's fast-paced, meaningful, and always evolving? Join one of the area's fastest-growing and most dynamic Managed Service Providers, where you'll work hands-on with today's technology, make a real impact for clients, and be part of a team with a truly dynamic culture. We're a trusted technology partner for modern businesses, designing, implementing, and supporting innovative solutions across Managed IT Services, Network Infrastructure, Hosted VoIP Systems, IP Video Surveillance, Cloud Hosted Services, Access Control, and Carrier Services. Just as important, we've built a collaborative, energetic environment where people enjoy solving problems, supporting one another, and delivering security-focused technology with exceptional communication. The result? Reliable solutions for our clients, explained in a way that's clear, practical, and easy to understand. What you'll do: As a Tier 2 Technician, you will work in a collaborative, team-driven environment delivering high-quality IT services to our clients. * Handle advanced troubleshooting, support, and system implementations * Travel to client sites to install, maintain, and support IT systems * Assess client environments and identify risks, inefficiencies, and improvement opportunities * Provide clear recommendations to improve system performance and reliability * Own escalations and drive issues through to resolution * Mentor and support Tier 1 technicians * Communicate status clearly and escalate risks or concerns in real time * Document work performed and align with company processes * Support client adoption of solutions through training and guidance * Participate in on-call rotation and team collaboration ## Related Videos - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)