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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Engineer II - **Company:** Innovaccer, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, JIRA, Microsoft Azure, BASIC (Programming Language), System Configuration, Dynamic Host Configuration Protocol, Distributed File Systems, Domain Name System (DNS), File Server, Hyper-V, Identity and Access Management, Internet Information Services (IIS), Information Technology Operations, Networking Hardware, Citrix XenApp, System Center Operations Management, Routing, Citrix Systems, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Backup and Restore, Network Switches, System Availability, Information Technology, Performance Monitor, Gsuite, Xendesktop, Network Server, Terminal Servers, Vmware - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=45cf259b9df599a3 ## About the Role Do you have experience in Updating inventory records? ## Description We are looking for an experienced Systems Engineer II to join our IT team. This role is responsible for managing and supporting enterprise-level Citrix, Windows, and VMware environments, providing L2/L3 support across a 24x7 operational setup. The ideal candidate will also own end-user lifecycle management and IT service tracking through Jira. A Day in the Life * Execute end-user onboarding and offboarding processes including account provisioning/de-provisioning, device setup, access management, and license assignment across all platforms * Manage user lifecycle across AD, Azure AD, Google Workspace, and other enterprise tools ensuring timely access changes per HR triggers * Track, manage, and update IT service requests using Jira - including ticket * Creation, assignment, status updates, sprint tracking, and closure within defined SLAs * Managing IT infrastructure service requests * Perform backup of all systems and network devices * Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) * Hands-on experience with network switching concepts and configurations * Understanding of LAN/WAN architecture, routing, and basic firewall concepts * Hands-on experience with Meraki devices and environment * Administering Active Directory services, Windows Utility servers * Full proven knowledge DFS, Terminal Servers, Hyper V, Internet Information Server System Center Operations Manager (SCOM), and file server * Hands-on experience with Google Workspace and Azure Directory * Outstanding troubleshooting skills for Window platform * Maintain and manage Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross-domain functionality * Create accounts, troubleshoot, configure active directory, level 2 & 3 support for help desk. * Citrix server environment Management and troubleshoot issues * Full proven knowledge of Citrix XenDesktop 7 * Knowledge of DNS, DHCP, Certificate Authority and RADIUS servers * Experience in Installing, Configuring, troubleshooting and supporting XenDesktop 7 * The engineer has knowledge about hosted shared desktops, (non) persistent VDI machines. What You Need * Must have 3+ Years of System Engineer experience in providing L2/L3 level support. * Ensure timely resolution of IT requests within SLA, maintain asset inventory accuracy, and manage seamless onboarding/offboarding * Manage day-to-day IT operations ensuring maximum uptime, patch compliance, and proactive incident management with RCA for recurring issues * Govern user access across AD, Azure AD, and Google Workspace with timely provisioning, periodic access reviews, and least-privilege enforcement * Ensure complete monitoring coverage of critical systems, timely alert response, and regular performance reporting to management * Own L2/L3 escalations, ensure timely resolution within SLA, and maintain RCA documentation and updated SOPs for critical infrastructure. * Maintain high availability of VDI environments, manage application escalations within SLA, and keep capacity and configuration documentation up to date ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)