> Markdown version of [/jobs/ext/567833-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/567833-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** Millerbernd Manufacturing Company - **Location:** Sauk Rapids, MN, United States - **Experience:** Starter - **Salary:** $47,736.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Software Applications, VoIP, Business Software, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), HP Thin Clients, Issue Tracking Systems, Networking Hardware, IP Addressing, Virtual Private Networks (VPN), Knowledge Management, System Center Configuration Manager, Networking Basics, Phishing, Remote Service Software, Microsoft SharePoint, Software Deployment, User Provisioning Software, Wireless Networks, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Deployment Automation, Laptops, Hardware Infrastructure, User Administration - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3bc03bd33c25ef74 ## About the Role Do you have experience in iOS?, * Working knowledge of Windows operating systems * Working knowledge of IOS for iPads * Ability to install, configure, and troubleshoot OS-related issues Networking Fundamentals * Understanding basic networking concepts (IP addressing, DNS, DHCP) * Ability to troubleshoot connectivity issues (wired, wireless, VPN) * General knowledge of network devices and services Hardware Support * Ability to diagnose and resolve issues with desktops, iPads, laptops, printers, and peripherals * Experience setting up and maintaining computer equipment * Basic understanding of hardware components and replacements Software & Application Support * Experience installing, configuring, and updating software applications * Ability to troubleshoot common software and user-related issues * Familiarity with business applications such as Microsoft 365 User Account Management * Basic experience with Active Directory or similar systems * Ability to perform password resets, account unlocks, and user provisioning * Understanding of access permissions and group membership Help Desk / Ticketing Systems * Experience using ticketing systems to log, track, and update incidents * Ability to prioritize and manage multiple support requests * Maintain accurate documentation of troubleshooting steps and resolutions Remote Support Tools * Experience using remote support tools to assist end users * Ability to provide support across multiple locations or remote environments Basic Security Knowledge * Understanding of endpoint security practices (antivirus, MFA, password policies) * Awareness of common cybersecurity threats (phishing, malware) * Ability to follow and enforce security procedures Troubleshooting Methodology * Ability to follow structured troubleshooting processes * Diagnose, resolve, or escalate technical issues appropriately * Utilize knowledge base articles and standard procedures Documentation & Knowledge Management * Ability to create and maintain clear technical documentation * Record solutions for recurring issues, * Preferred candidates will have some post-secondary technical training in Information Technology field and 1-2 years of experience in an IT Support function + Other combinations of formal training and experience will be considered * Strong customer service focus with a commitment to user satisfaction and building positive relationships across all levels of the organization * Communicates clearly and effectively, both verbally and in writing, while maintaining professionalism in high-pressure situations * Utilizes active listening to diagnose issues, manages user expectations, and takes ownership of support requests through to resolution * Familiarity with Microsoft 365 administration (Exchange, Teams, SharePoint) * Basic understanding of imaging and deployment tools (e.g., SCCM, Intune) * Basic understanding of thin client endpoint configuration and deployment * Experience supporting VoIP or IP phone systems, security cameras, and time clocks, Applicants must be authorized to work in the U.S. We are unable to sponsor or assume sponsorship of employment visas at this time. ## Description NOW HIRING: We are looking for a Technology Support Specialist for Millerbernd Manufacturing. The Technology Support Specialist is responsible for providing technical and administrative support for all the technology, software, and hardware., * Maintain positive working relationships with coworkers to support a collaborative, productive, and efficient work environment. * Participate and support continuous improvement initiatives * Assist with special projects * Helpdesk duties, including end user support and training * Remote end-user support, including assisting in employee desk setup and moves * Computer equipment and software setup along with maintenance * Conference/collaboration room setup and support * Support of Microsoft and other company products * Wired/Wireless network support * IP Phone systems support * Manages and updates company intranet * Manage digital signage setup and content * Tracks, monitors and maintains software and hardware inventory levels ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)