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# IT Infra Support Analyst/Specialist

- **Company:** Aligned Automation, LLC
- **Location:** Lebanon, IN, United States
- **Experience:** Expert
- **Salary:** $83,200.0 - $108,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Cyber Security, System Configuration, Data Integrity, Linux, Domain Name System (DNS), Citrix Systems, Information Technology, Servicenow
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=727a426172a8e5e4

## About the Role

Do you have experience in ServiceNow?, * GMP knowledge and training

 * Cybersecurity principles knowledge and training
 * Strong problem identification and resolution skills
 * Strong communication skills
 * Customer focused
 * Technical growth and application
 * Experience working in Parenteral manufacturing
 * Teamwork/Interpersonal skills
 * Understanding of Manufacturing safety & quality
 * Strong Service Delivery skills using ITIL framework
 * Available to work on Saturdays and Sundays

Experience: 9+ years, * IT Infra Support Analyst/Specialist: 9 years (Required)

## Description

* Coordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
 * Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan.
 * Perform Cybersecurity assessments according to enterprise and organizational requirements
 * Train end user(s) on the operations of new equipment, workstation software, networking, etc
 * Troubleshooting problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.
 * Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations.
 * Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
 * Provide strategy for immediate and future upgrades/patching of hardware and software applications
 * Providing supporting documentation for validation and testing of upgrades
 * Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity

Deployment / Project Responsibilities:

 * Perform technical requirements gathering and analysis of business and manufacturing IT infrastructure
 * Coordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
 * Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan.
 * Perform Cybersecurity assessments according to enterprise and organizational requirements
 * Train end user(s) on the operations of new equipment, workstation software, networking, etc
 * Troubleshooting problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.
 * Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations.
 * Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
 * Provide strategy for immediate and future upgrades/patching of hardware and software applications
 * Providing supporting documentation for validation and testing of upgrades
 * Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity


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