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# Support Lead

- **Company:** HCL America Inc.
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $73,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Cloud Engineering, Shell Script, System Testing, Test Management, Build Management
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3b52fc2fc432b0e4

## About the Role

Do you have experience in Shell Scripting?, Knowledge of Cloudband and Nokia's Cloud Native Communication Suite (CNCS).

## Description

Support lab functions such as: Mobility Lab Portal, Tier 1 Triage/Troubleshooting, Reports, Change Management, Build Management, Preload sheet audit and creation, Health checks, Anomaly Detection., * Maintain, troubleshoot and provide essential support for Nokia CFX-5000 communication suite (vCSCF, vStateDB, CMRepo) in AIC (AT&T Integrated Cloud) in the Warrenville lab environment.

 * Implement configuration updates resulting from GSAT audits on CFX-5000 in AIC.
 * Create and manage MOPs for delivery on CFX-5000 in AIC.
 * Maintain and update security tools on CFX-5000 in AIC.
 * Develop commands in order to perform system test (Test Management and Tracking System) on CFX-5000 in Cloudband.


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