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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Entry Level Technical Support Specialist - **Company:** IT Solution Services - **Location:** Williamsport, PA, United States - **Experience:** Starter - **Salary:** $43,680.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Management Console, System Configuration, Linux, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Linux Servers, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Administration, Software Engineering, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Server Operating Systems & Platforms, Servicenow, User Accounts - **Published:** June 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8bd9f2c61124a1d3 ## About the Role Do you have experience in Customer communication?, Are you passionate about technology and eager to kick-start your career in IT support? We're seeking an energetic and motivated Entry Level Technical Support Specialist to join our dynamic team! In this role, you will be the first point of contact for users experiencing technical issues, providing essential support to ensure smooth operation of computer systems, networks, and software. This paid position offers a fantastic opportunity to develop your skills in a fast-paced environment while helping colleagues resolve their technical challenges efficiently. If you thrive on problem-solving, enjoy helping others, and are eager to grow your IT expertise, this is the perfect role for you!, * Familiarity with computer hardware components and basic computer management tasks. * Experience with Microsoft Office applications and mobile device support. * Excellent communication skills with the ability to explain technical issues clearly to non-technical users. * Ability to analyze problems quickly and develop effective solutions under pressure Join us to develop your technical skills in a vibrant environment that values proactive problem-solving and excellent customer service! This paid entry-level position is designed for individuals eager to learn about IT infrastructure while making a tangible impact on daily operations through dedicated support. If you're ready to grow your career in technology support-apply now! ## Description * Respond promptly to user inquiries via help desk ticketing systems such as ServiceNow or Jira, providing clear and effective solutions. * Troubleshoot hardware and software issues across various operating systems including Windows, macOS, and Linux. * Assist with computer management tasks such as installing, configuring, and maintaining desktop hardware and peripherals. * Support network administration activities including configuring VPNs, firewalls, DNS settings, TCP/IP protocols, LANs, and WAN connections. * Manage user accounts and permissions using Active Directory, GPO (Group Policy Objects), and SCCM (System Center Configuration Manager). * Help maintain IT infrastructure by supporting server environments like Microsoft Windows Server and Linux servers. * Collaborate with team members on troubleshooting network connectivity issues involving Cisco Meraki or other network devices. * Document issues and resolutions accurately in ticketing systems like BMC Remedy or ServiceNow to ensure seamless follow-up. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)