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# IT Support Analyst

- **Company:** IBA InfoTech Inc.
- **Location:** Mooresville, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Client Server Models, Backup and Restore, Information Technology
- **Published:** June 14, 2026
- **Apply:** https://ibainfotech.com/it-support-analyst

## About the Role

* Associate's Degree; Computer Science, CIS, or related field & 2+ IT experience in a support or operations environment working with PC or client/server platforms and/or hardware OR
 * H.S. Diploma & 3+ Comparable experience without a degree

PREFERRED EDUCATION/EXPERIENCE

 * Bachelor's Degree; Computer Science, CIS, or related field & 2+ IT experience in the retail industry
 * 2+ Experience writing technical documentation or standard operating procedures related to IT technical support or deployment
 * 2+ Experience working in a large matrixed organization (Lowe's Operations experience preferred)
 * 2+ Experience working with third party IT vendors and/or software/hardware suppliers

## Description

* Provides second level support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
 * Attempts to resolve and escalating problems as necessary to appropriate resource (e.g., support team, vendor)
 * Identifies recurring problems and escalates to senior staff for prioritization
 * Performs tracking and documentation by entering details of problems, the status of service requests, and resolutions into the company tracking system
 * Monitors resolution of problems to achieve closure
 * Performs the setup and maintenance of computer systems by installing and/or upgrading hardware and software
 * Performs system backups and ensures the integrity of backup media and peripherals
 * Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary
 * Coordinates meetings with multiple vendors to resolve service failures or issues


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