> Markdown version of [/jobs/ext/569169-director-of-system-integration](https://www.wearedevelopers.com/jobs/ext/569169-director-of-system-integration). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of System Integration - **Company:** City of New York - **Location:** New York, NY, United States - **Salary:** $75,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Data Systems, Program Design Languages, Systems Development Life Cycle, Software Requirements Analysis, Systems Integration, User-Centered Design, Information Technology - **Published:** June 14, 2026 - **Apply:** https://www.juju.com/job/00000000g85llf ## About the Role 1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or, 2. Education and/or experience which is equivalent to "1" above. ## Description This role would lead the Office of System Integration, which plays a central role in designing and updating DYCD's data system to improve data collection, measurement of key metrics, and user experience in DYCD systems. Reporting to the Assistant Commissioner of PPIE, the Director of System Integration will assume the below responsibilities. System Design - Lead strategic planning for system design, including development of new functionality and program types and agency-wide system enhancements to better meet programmatic or user needs. - Coordinate planning for the future of system improvements through a coordinated vision between Bureau of Information Technology (IT) and program teams for long-term improvement, innovation, and streamlining of DYCD's data systems. - Work closely with IT to engage end users and internal stakeholders in human-centered design processes to develop system requirements and increase accessibility and ease of use for end users. - Facilitate change management for agency-wide, high-priority system initiatives, including managing communications around the system changes, building awareness, and coordinating testing and training for internal and external audiences. - Supervise system integration specialists, including oversight of requirements gathering and testing and project management of various related initiatives. - Develop and maintain a process for updating DYCD's public-facing systems, applications/forms, and protocols. - Act as a liaison between program units; evaluation, analytics, and program design teams; and agency leadership to ensure the system reflects program design changes as new requirements roll out, best practices for collecting and defining outcome measurements, and agency priorities for data collection. - Support IT workflows to prioritize incoming projects and needed system enhancements to streamline system development, align projects with agency-wide priorities, and review changes that impact reporting. - Oversee decision-making with DYCD program units for data system requirements. - Conduct stakeholder engagement, including focus groups, surveys, and user acceptance testing, to inform and test DYCD systems. - Facilitate processes to engage with community members and nonprofit providers to understand data collection practices and needs and inform system development accordingly. - Convene interagency workgroups to inform system design and policies. - Design and facilitate presentations on system policies and training as needed. Training - Oversee training for internal and external users, with a particular focus on new providers and staff from the COMPASS expansion. - Coordinate with external contracted training vendor to strategically plan complementary trainings and assign trainings to efficiently utilize the agency's resources. - Provide quality assurance for standard system trainings, including workscope submission, data entry, and monitoring, on DYCD Connect, DYCD's system of record. - Decide on and provide guidance for new trainings on specialized DYCD Connect functionality as needed to meet the needs of program units, including new functionality developed as part of the COMPASS expansion. - Oversee the development and maintenance of user guides and other materials to support system learning. - Coordinate the integration of user concerns and issues with data systems into system improvements. - Create mechanisms for user feedback on data systems and on system trainings to continue to improve system functionality and resource development. Management - Set and track team priorities and goals and align to agency priorities. - Develop processes and templates for team deliverables as needed. - Actively maintain connections to all PPIE teams to understand the priorities and projects of the Bureau, leverage Bureau expertise, and intentionally represent the Bureau across projects. - Sets clear goals and expectations for team members by defining roles, responsibilities, and performance metrics during onboarding and ongoing performance reviews and adjust based on team capacity. 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