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# Part-Time Helpdesk Technician (Entry-Level)

- **Company:** George Walton Academy
- **Location:** Monroe, GA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, System Configuration, Networking Basics, Wi-Fi Technology, Gsuite, User Administration, User Accounts
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4075a4f598cae6b4

## About the Role

Do you have experience in macOS?, * Technical Aptitude: Familiarity with macOS, Windows, iOS, and basic networking concepts (Wi-Fi troubleshooting, IP printing).

 * Communication: Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical users (including young students and educators).
 * Problem-Solving: A resourceful, methodical approach to troubleshooting unfamiliar technical issues.
 * Background Check: Must successfully pass a comprehensive criminal background check and fingerprinting (required for working in a school environment)

## Description

George Walton Academy is seeking a patient, service-oriented Part-Time Helpdesk Technician to join our technology team. This entry-level role is ideal for students pursuing an IT degree or career changers looking for hands-on experience. You will serve as the first point of contact for technical support, ensuring our faculty, staff, and students have the reliable technology they need to succeed., * First-Line Support: Triage, log, and resolve incoming helpdesk tickets, phone calls, and walk-in requests regarding hardware, software, and connectivity issues.

 * Device Management: Assist in configuring, deploying, and troubleshooting end-user devices (Apple iPads/MacBooks, Windows laptops, and Chromebooks).
 * Classroom Tech Maintenance: Verify and maintain functionality of classroom AV equipment, including interactive displays, projectors, and document cameras.
 * Account Provisioning: Help manage basic user accounts, password resets, and access permissions within Google Workspace and Microsoft 365.
 * Documentation: Create and update simple, user-friendly internal knowledge base articles for common technical fixes.


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