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# Helpdesk Engineer - Level II

- **Company:** Century Inc
- **Location:** Tyrone, GA, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), VMware ESX Servers, Hyper-V, Systems Analysis, IP Addressing, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Server Virtualization, Virtualization Technology, Firewalls (Computer Science), Vmware
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ac8af953e247b64d

## About the Role

Do you have experience in Server virtualization?, Do you have a High school diploma or GED?, This role is ideal for a client-focused IT professional who thrives in a fast-paced environment, enjoys problem-solving, and values strong documentation and process discipline.

Ideal Candidate
The ideal candidate is a proactive, service-oriented IT professional who:

 * Takes ownership of issues and follows them through to resolution
 * Communicates clearly and confidently with both technical and non-technical users
 * Thrives in a fast-paced MSP environment and can manage multiple priorities
 * Is detail-oriented and values thorough documentation
 * Enjoys learning new technologies and continuously improving their skillset
 * Works well independently while contributing positively to a team, * High school diploma or equivalent (degree preferred)
 * 3+ years IT support experience
 * Microsoft 365 or Azure Fundamentals certification
 * Strong communication and customer service skills
 * Ability to manage priorities under

Technical Experience

 * Active Directory (on-prem & Azure AD)
 * Microsoft 365 administration and support
 * Networking fundamentals(DHCP, DNS, IP addressing, switches, firewalls)
 * Remote access tools(VPN, Remote Desktop, RD Gateway, TruGrid)
 * Virtualization(Hyper-V, VMware/ESXi)

Preferred:

 * Cisco Meraki
 * AnyConnect VPN
 * Todyl SGN
 * ConnectWise PSA or equivalent

## Description

As a Help Desk II Technician, you will play a key role in delivering high-quality technical support to our clients. You'll be responsible for troubleshooting issues, managing service requests, and ensuring the reliability and security of client systems., Deliver responsive, professional technical support to clients across various environments

 * Troubleshoot hardware, software, and network issues (remote and onsite)
 * Manage and prioritize service tickets, ensuring timely resolution and proper escalation
 * Maintain accurate and detailed documentation in ConnectWise and IT Glue
 * Document system configurations, incidents, and resolutions clearly and thoroughly
 * Communicate effectively with clients via phone, email, and Microsoft Teams
 * Participate in an after-hours, on-call rotation
 * Perform system analysis to identify technical requirements and solutions
 * Track time and maintain accurate service records
 * Stay current with emerging technologies, tools, and industry best practices


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