> Markdown version of [/jobs/ext/569368-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/569368-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Lompoc Unified - **Location:** Lompoc, CA, United States - **Experience:** Experienced - **Salary:** $52,164.0 - $63,456.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Audit Trail, Computer Networks, Microsoft Office, Information Technology, Laptops - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a2cbe9a32b96ae97 ## About the Role Do you have experience in Machine troubleshooting?, Do you have a High school diploma or GED?, Any combination equivalent to: graduation from high school. College-level courses in computer technology or computer network is preferred. Experience: Three years of experience in troubleshooting computer technical issues. Public Education School District Experience Preferred. ## Description * Google Certificated Educator Level 1 required; Level 2, preferred. * Below is the link to take the Google Certificated Educator Level 1 Exam. It is valid for three years and is free. https://edu.google.com/intl/ALL_us/learning-center/certifications/ Tentative Testing Schedule for this Recruitment: Written Testing Date: 7/20/2026 Qualifications Appraisal Interview Date: 7/30/2026 EXAMPLE OF DUTIES Under the direction of the Director-Information Technology, assist personnel and students on software applications, operations and malfunctions; provide account management and create, disable, reset and edit accounts as needed; provide customer support for technical issues including troubleshooting, diagnosis, software application installation and malfunctions; follow-up on reported problems; perform general administrative duties; monitor and report incidents as required. * Respond to inquiries from sites through phone calls, emails and drop-ins to determine the type of request, diagnose issues, resolve problems, provide information and refer to appropriate IT personnel; troubleshoot and assist in diagnosing technical issues with software applications, computer malfunctions and program installations and related concerns. * Assist with deploying a variety of application software products and programs including user data, controlling passwords and scheduling backups; ensure availability and functionality of District supported software. * Manage email accounts for personnel and students in Active Directory, Google Administrator Console and Office 365 email; perform general clerical functions including answering telephones, scheduling, and duplicating materials; support department operations; prepare written materials including instructions, notices, reminders and memos; document department operational activities as required; provide written material reference and convey information as required. * Process vendor requisitions including travel requests and reimbursements; maintain current list of technology equipment ordered District-wide and deployment dates; provide and submit information for review and approval. * Install software and hardware; configure and re-image personal computers and Chromebooks, iPads and laptops; monitor student Chromebook activities through assigned software; report safety alerts to District and school site administrators as needed. * Assist with updates of various reference manuals and documentation as needed; ensure documentation is accurate and up-to-date; maintain and modify files and records including help desk logs and work order systems; provide up-to-date reference and audit trail. * Participate in meetings, workshops and trainings; research applications, vendors, consultants and emerging technology; recommend products that meet District requirements for capabilities and costs; provide technical information and guidance to District personnel on technical issues. * Support assigned projects and programs; ensure proper security and functionality of District supported software. * Communicate with personnel and outside agencies to exchange information, coordinate activities and resolve issues or concerns. * Operate a variety of office equipment including a copier, fax machine, computer and assigned software. OTHER DUTIES: * Perform related duties as assigned. ## Related Videos - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [No Keys for the Robot: GitOps as the Control Plane for Autonomous Agents](https://www.wearedevelopers.com/videos/100095-no-keys-for-the-robot-gitops-as-the-control-plane-for-autonomous-agents) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)