> Markdown version of [/jobs/ext/569396-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/569396-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Vego Garden - **Location:** Houston, TX, United States - **Experience:** Experienced - **Salary:** $22,000.0 - $25,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Business Systems, Collaborative Software, Cyber Security, Computer Networks, Desktop Computing, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Local Security Policy, Wi-Fi Technology, Peripherals, Firewalls (Computer Science), Information Technology, Patch Management, Laptops, Gsuite, User Accounts - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a2ecce8f3a11f4b3 ## About the Role Do you have experience in Desktop (troubleshooting support)?, * 2+ years of experience in an IT Help Desk, Desktop Support, or Technical Support role. * Strong troubleshooting skills across Windows and Mac operating systems. * Bonus points: Familiarity with Google Workspace, ERP systems, CRM platforms, and warehouse technology (WMS) and eCommerce tools. * Basic understanding of networking concepts, including Firewall, Wi-Fi, VPN, and printers. * Experience managing user accounts, permissions, and access controls across business systems. * Experience with ticketing systems and IT documentation. * Strong customer service mindset and excellent communication skills. * Ability to prioritize multiple requests in a fast-paced environment. * Experience supporting employees in a DTC, eCommerce, retail, or high-growth business environment preferred. * CompTIA A+, Network+, or similar certifications are a plus. ## Description We are seeking a proactive and service-oriented IT Help Desk Technician to provide technical support across our growing organization. In this role, you'll be the first point of contact for employees experiencing hardware, software, network, and system-related issues. You'll help ensure our teams stay productive by delivering timely support, troubleshooting technical challenges, and maintaining company technology resources. This position is ideal for someone who enjoys solving problems, working directly with end users, and supporting a dynamic, fast-growing eCommerce business. Essential Responsibilities: * Serve as the primary point of contact for employee IT support requests company-wide. * Troubleshoot and resolve hardware, software, printer, network, and connectivity issues. * Set up, configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals. * Support and Google Workspace environments, email accounts, collaboration tools, and business software. * Maintain user accounts, permissions, and security settings across company systems. * Document support tickets, resolutions, and technical procedures within the help desk system. * Assist with inventory management of IT equipment, software licenses, and technology assets. * Escalate complex technical issues to internal or external IT partners as needed. * Support conference room technology, office networking equipment, and employee workstations. * Assist with cybersecurity initiatives, software updates, patch management, and security best practices. * Participate in IT projects, system upgrades, and process improvement initiatives. * Comply with Company policies and procedures. * Perform all other duties as assigned. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)